Senior Student Success Executive

Emertxe Information Technologies; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Emertxe Information Technologies in Hyderabad, India is seeking a Senior Student Success Executive to coach and motivate students, bridging technical mentors and the placement team to enhance outcomes. You will regularly interact with students, share performance data, identify gaps, and develop individual improvement plans; you will also run satisfaction surveys and address escalations with care.

The role focuses on boosting placement conversions by driving engagement, timely completion of

Qualifications

• Regular interaction with students for coaching and motivation.
• Strong written and oral communication skills.
• Experience in Academia or Counseling is a plus.
• Proficiency with MS Office suite.

Responsibilities

• Interact with students 1:1 or in small groups, share performance data and motivate.
• Identify root causes and formulate individual improvement plans.
• Collaborate with mentors and placement teams to address concerns and close actions.
• Conduct periodic student satisfaction surveys and implement improvements.
• Handle student/parent escalations professionally and close them promptly.
• Improve placement conversions by boosting attendance, assignments and project completion.

Skills

People skills

Communication skills

Motivation

Student engagement

Counseling

Coordinator management

MS Office

Education

Any degree

Job description

Job profile:

The role of the Senior Student Success Executive is to play the role of the coach by motivating students. This would involve regular interaction, information sharing, motivating and coaching them for higher performance. This role would play a critical role by acting as a bridge between technical mentors and placement team. The overall goal is to improve placement conversions by motivating students.

Qualifications:

Any degree

Responsibilities:

• Regularly interact with students from various batches on as 1:1 or smaller groups. Share their performance data and constantly motivate them to work on gap areas.


• Motivate the performing students to do better, Understand and identify the root cause and improvement areas of students who requires to perform better, empathize with them and share individual performance plan


• Work internally with technical mentors and placement teams to address student concerns and ensure they are closed on time.


• Conduct periodic student satisfaction surveys and own execution of improvement actions.


• Handle student /parent escalations in a professional manner by bringing them to closure promptly.


• Ensure placement conversions are improved across batches by improving student activity completion in terms of attendance, assignments and projects

Skills:

• Excellent background in People Skills


• Excellent written and oral communication skills


• Dynamic and go-getter mentality to get things done on time


• Ability to motivate students by building engagement and trust


• Handle daily activities of student co-ordinators and ensure day-to-day student support activities are handled on time.


• Previous experience in handling students in Academia / Counseling would be a plus


• Proficiency in usage of various office applications (Word, Excel, PowerPoint)