Senior SRE / Production Support Engineer

Wissen Technology; Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A technology firm in Mumbai is looking for a Senior SRE / Production Support Engineer to deliver Tier 2/3 support for mission-critical systems. The role emphasizes automation, collaboration across teams, and troubleshooting in cloud environments like Azure and GCP. Ideal candidates will have 4-8 years of experience and a relevant degree. This full-time position facilitates significant engagement with various technical teams, ensuring high system reliability and performance.

Qualifications

• 4 to 8 years of relevant experience in technical support roles.
• Proactive and detail-oriented in a fast-paced environment.
• Strong focus on system reliability and improvement.

Responsibilities

• Provide Tier 2/3 technical support for critical systems.
• Develop automation tools to enhance efficiency.
• Collaborate with teams for deployment and release processes.
• Participate in on-call rotations for incident management.

Skills

Analytical skills

Troubleshooting

Cross-functional collaboration

Documentation

Process improvement

Adaptability

Education

Bachelor's or Master’s degree in Computer Science, Engineering, or related field

Tools

Azure

GCP

Automation tools

Job description

Join to apply for the Senior SRE / Production Support Engineer role at Wissen Technology.

At Wissen Technology, we deliver niche, custom‑built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. We don’t just meet expectations—we exceed them by ensuring faster time‑to‑market, reduced rework, and greater alignment with client objectives.

We have a proven track record of building mission‑critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome‑based projects ensure predictable costs and timelines, while our agile pods provide clients with the flexibility to adapt to their evolving business needs.

Job Summary:

Wissen Technology is hiring a highly skilled and proactive Senior SRE / Production Support Engineer to join its S&C – Site Reliability Engineering (SRE) team. The candidate will be responsible for providing Tier 2/3 technical support to mission‑critical systems while working closely with cross‑functional teams such as Client Services, Product, Research, Technology, and Development.

Experience: 4 – 8 Years

Mode of Work: Full Time

Key Responsibilities:

• Provide Tier 2/3 technical product support to internal and external stakeholders.
• Develop automation tools and scripts to improve operational efficiency and support processes.
• Manage and maintain system and software configurations; troubleshoot environment/application‑related issues.
• Optimize system performance through configuration tuning or development enhancements.
• Plan, document, and deploy applications in Unix/Linux, Azure, and GCP environments.
• Collaborate with Development, QA, and Infrastructure teams throughout the release and deployment lifecycles.
• Drive automation initiatives for release and deployment processes.
• Coordinate with infrastructure teams to manage hardware/software resources, maintenance, and scheduled downtimes across production and non‑production environments.
• Participate in on‑call rotations (minimum one week per month) to address critical incidents and off‑hour maintenance tasks.

Requirements:

• Strong analytical, troubleshooting, and critical thinking abilities.
• Excellent cross‑functional collaboration skills.
• Strong focus on documentation, process improvement, and system reliability.
• Proactive, detail‑oriented, and adaptable in a fast‑paced work environment.
• Bachelor's or Master’s degree in Computer Science, Engineering, or related field.

Good To Have Skills:

• Experience with cloud platforms such as Azure and GCP.
• Exposure to automation and scripting tools.
• Familiarity with deployment and release management processes.
• Understanding of system performance tuning and environment management.

Seniority level:

• Mid‑Senior level

Employment type:

• Full-time

Job function:

• Information Technology

Industries:

• IT Services and IT Consulting