Senior Specialist-Workplace Services

R1 RCM, Inc.; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

R1 RCM, Inc. seeks a facilities engineer to operate and maintain building systems in a Hyderabad campus. The role focuses on keeping HVAC, electrical, plumbing and fire/life safety in continuous operation with strict adherence to SOPs.

You will manage work orders via CAFM/CMMS, log daily activities, and coordinate with vendors for preventive and corrective maintenance while supporting energy optimization initiatives and safety compliance.

Qualifications

• Diploma/ITI/Bachelors in Electrical or Mechanical Engineering is required.
• 2–6 years of experience in facility management / engineering operations.
• Experience in corporate/commercial facilities is preferred.

Responsibilities

• Operate and maintain building engineering systems (HVAC, electrical, plumbing, fire/Life safety).
• Ensure continuous operation of critical systems with zero disruption.
• Perform routine checks, readings and log updates.
• Handle work orders through CAFM/CMMS and close tickets per SLA.
• Monitor energy use, DG fuel, and logs; report anomalies.
• Support data capture, digital tools like IoT sensors and smart meters.
• Coordinate with vendors for maintenance and safety compliance.
• Assist in safety drills, emergency response and incident reporting.
• On-site coordination with vendors and contractors; ensure permits and QA.
• Provide training/skill development support and document maintenance activities.

Skills

Strong technical fundamentals

Hands-on troubleshooting skills

Attention to detail

Ability to work in shifts

Team collaboration

Basic digital and reporting skills

Education

Diploma / ITI / Bachelors in Electrical / Mechanical Engineering

Tools

CAFM / CMMS systems

BMS (basic monitoring)

Electrical and HVAC control panels

MS Excel / reporting tools

Job description

Role & responsibilities

Key Responsibilities

1. Hard Services Operations (Core Execution)

• Operate and maintain all building engineering systems, including:
  • HVAC systems (AHUs, FCUs, VRF/VRV units)
  • Electrical systems (LT panels, UPS, DG sets)
  • Plumbing systems and water supply
  • Fire & life safety systems
• Ensure continuous operation and zero disruptionof critical systems.
• Perform routine checks, readings, and log sheet updates.
• Identify early signs of equipment failure and take corrective action.

2. Preventive & Breakdown Maintenance

• Execute preventive maintenance schedules as per SOPs.
• Attend and resolve breakdown complaints within defined SLAs.
• Coordinate with vendors for specialized maintenance activities.
• Ensure proper closure of maintenance tasks with documentation.

3. Work Order & Helpdesk Management

• Receive, acknowledge, and execute work orders through CAFM/CMMS systems.
• Ensure timely closure of tickets with quality service delivery.
• Provide feedback and updates on task status.
• Maintain accurate records of all maintenance activities.

4. Technical Monitoring & Log Management

• Record and monitor:
  • Electrical load readings
  • DG fuel consumption
  • HVAC performance parameters
  • Water levels and pump operations
• Highlight abnormalities and elevate deviations.
• Maintain daily, weekly, and monthly logs.

5. Technical Transformation & Optimization (Execution Level)

A. Data Capture & Digital Adoption

• Ensure accurate data entry in:
  • CAFM systems
  • Energy monitoring tools
  • Maintenance logs
• Support implementation of digital tools such as:
  • IoT sensors
  • Smart meters
  • Automated monitoring systems

B. Energy & Efficiency Optimization

• Identify opportunities for:
  • Reducing energy consumption
  • Optimizing equipment usage
• Implement basic optimization actions such as:
  • Switching schedules
  • Load balancing
  • Temperature optimization
• Support energy audits and improvement initiatives.

C. First-Level Troubleshooting & RCA Support

• Perform initial fault diagnosis for equipment failures.
• Assist senior engineers in root cause analysis (RCA).
• Implement corrective and preventive actions as directed.

D. Asset Care & Lifecycle Support

• Ensure proper handling and maintenance of equipment.
• Report aging equipment and recurring failures.
• Support asset tagging and documentation.

6. Safety, Compliance & EHS

• Ensure adherence to all safety protocols and procedures.
• Use appropriate PPE during operations.
• Support:
  • Fire drills
  • Emergency response
  • Safety audits
• Ensure compliance with electrical and operational safety norms.

7. Vendor & Contractor Coordination

• Assist in supervising vendor activities on-site.
• Ensure vendors follow:
  • Safety procedures
  • Work permits
  • Quality standards
• Verify work completion and report discrepancies.

8. Soft Services Coordination (Support Role)

• Coordinate with housekeeping and other teams when technical support is required.
• Ensure technical readiness of areas before cleaning or events.

9. Event & Meeting Support

• Ensure readiness of:
  • Meeting rooms
  • Conference facilities
  • AV and electrical systems
• Provide technical support during events and client visits.

10. Builder / Landlord Coordination

• Report infrastructure issues to Facility Manager.
• Assist in resolving:
  • Power supply issues
  • Water supply disruptions
  • Common area technical issues

11. Training & Skill Development

• Participate in:
  • Technical training programs
  • Safety training sessions
• Stay updated on new technologies and maintenance practices.
• Support onboarding of new technicians.

12. Reporting & Documentation

• Maintain accurate records of:
  • Maintenance activities
  • Equipment performance
  • Incidents and breakdowns
• Submit daily shift reports to supervisors.
• Escalate major issues promptly.

13. Business Continuity Support

• Assist during:
  • Power failures
  • Equipment breakdowns
  • Emergency situations
• Ensure backup systems (DG, UPS) are operational.
• Support execution of BCP procedures.

Key Performance Indicators (KPIs)

• Work order closure within SLA
• Equipment uptime and reliability
• Preventive maintenance completion rate
• Reduction in repeat breakdowns
• Accuracy of logs and documentation
• Energy-saving initiatives implemented
• Safety compliance adherence

Qualifications & Experience

• Diploma / ITI / Bachelors in Electrical / Mechanical Engineering
• 2–6 years of experience in facility management / engineering operations
• Experience in corporate / commercial facilities preferred

Key Competencies

• Strong technical fundamentals
• Hands-on troubleshooting skills
• Attention to detail
• Ability to work in shifts
• Team collaboration
• Basic digital and reporting skills

Tools & Systems

• CAFM / CMMS systems
• BMS (basic monitoring)
• Electrical and HVAC control panels
• MS Excel / reporting tools

Location : Hyderabad