Senior Specialist - Transactional Services

Marsh Agency; Gurugram District; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Marsh in Gurugram is seeking a Senior Specialist - Transactional Services to join the reinsurance contract documentation team. The role involves setting up risk on the system, generating covering letters, creating premium transactions, and processing claims-related documents for reinsurers.

The successful candidate will manage client and underwriter documentation, monitor agreements, handle inquiries from clients and reinsurers, and support colleagues while meeting performance targets in a

Qualifications

• 5+ years of experience in reinsurance broking operations.
• Good written and verbal communication skills (mandatory).
• Technical expertise in XOL, Premiums, Claims, Facultative & Proportional Treaty business.
• Logical reasoning and prioritization skills.
• Problem solving and analytical skills.
• Experience in interacting with international customers.
• Excellent presentation and MS Office PowerPoint skills (preferred).
• Good understanding of Insurance/Reinsurance business/processes.
• Familiarity with regulations in our operating countries (preferred).

Responsibilities

• Produce accurate client/Underwriter documentation within specified turnaround times.
• Stay updated with core product principles and regulations to align with MMC learning culture.
• Ensure compliance with statutory and company regulations while processing work.
• Contribute to a flexible working environment to meet business needs.
• Achieve individual performance measures and targets.
• Contribute to KPIs and Service Levels in the department.
• Enhance customer experience across end-to-end processes.
• Maintain professional communication with MMC and external customers.
• Keep logs/timesheets and maintain data hygiene for MIS purposes.
• Participate in training and skill-building sessions as needed.
• Build technical expertise and business knowledge for the process.
• Take ownership of work queues and proper handover when absent.
• Support and guide less experienced colleagues.
• Participate in team meetings and initiatives to deliver outcomes.
• Perform quality checks as per guidelines.

Skills

Reinsurance operations

Communication skills

Technical insurance knowledge

Analytical thinking

International clients

MS PowerPoint

Job description

We are seeking a talented individual to join our Transactional Services team, part of our reinsurance and capital business at Marsh. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Specialist – Transactional Services

We're seeking a Senior Specialist - Transactional Services who will be part of the reinsurance contract document. Setting up risk on system basis contract document/Broker Instruction sheets and generating covering letter (EOC) for the clients. Creating Premiums transactions & generate LPANs and closing instructions. Understanding/analysing the claims documents from the clients, setting up of claims on system, creating claims transactions & generating documents. Submission of documents to Reinsurers. Monitor the agreement, following up with clients and reinsurers. Handling enquiries from Reinsurers and clients.

We Will Count On You To

• Produce accurate client/Underwriter documentation associated with the respective processes within specified turnaround times
• Update self with knowledge of the core product principles and regulations to align with the continuous learning culture at MMC
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company
• Contribute to the development of a supported and flexible working environment ensuring business needs are met at all times
• Achievement of individual performance measures as outlined and targets set within performance appraisal as agreed with line manager
• Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements
• Working towards enhancing customer/client experience whilst adding value to the respective end-to-end business process
• Displaying professional communication skills at all levels within MMC and with external customers
• Maintenance of relevant record / logs / timesheet & hygiene of work as required by management and for MIS purposes
• Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers
• Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager
• Taking ownership of work queues and ensuring proper handover of work to team/line manager in case of absence from work
• Support, assist and provide guidance to less experienced colleagues as needed
• Participate and support manager in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.
• Perform quality checks for less experienced colleagues as per standard guidelines as needed

What You Need To Have

• 5+ years of experience in reinsurance broking in the operations area
• Good written and verbal communication skills (mandatory).
• The position requires technical expertise (XOL, Premiums, Claims, Facultative & Proportional Treaty business)
• Logical Reasoning and prioritization skills
• Problem Solving and Analytical Skills
• Experience in interacting with international customers
• Excellent presentation and MS office power point skills (preferred)
• Good understanding of Insurance/Reinsurance business/processes
• Good understanding of Risk & Financial regulatory bodies (preferred)
• Experience in regulations that govern Insurance in our countries of operation (i.e. UK, US, Australia, Asia) (preferred)

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.