Senior Specialist, Implementation

Mastercard Inc.; Pune District; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Mastercard Inc. in Pune, India seeks a Senior Specialist, Implementation Overview to act as the central contact for customers across end-to-end processing implementations.

You will provide testing support for all Mastercard products and services and guide customers’ processing teams through required activities. You will handle multiple key deployments in parallel, document standard and non-standard processes, and deliver trainings to CIS and customer staff, driving efficient implementations and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• IT system knowledge, with expert understanding of network topology, and project management.
• Strong payment transaction processing and industry business principles knowledge.
• Ability to interact well with customers and management.
• Strong verbal and written communication skills with ability to teach.
• Ability to drive change in a technical work environment.
• Ability to multi-task covering multiple projects.

Responsibilities

• Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution
• Provide testing support to MasterCard customers for all products and services
• Act as processing implementation specialist to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products)
• Define, create, maintain and document standard and non-standard key customer processing implementation processes
• Provide training to CIS organization, other MasterCard organizations and the customer

Skills

IT knowledge

Network topology

Project management

Payment processing

Customer interaction

Communication skills

Change management

Multi-tasking

Education

Bachelor's degree in IT/CS/Exact Sciences/Business

Job description

Title and Summary Senior Specialist, Implementation Overview

• The CIS Testing Team tests MasterCard products and services with financial institutions enabling production electronic payments globally. MasterCard Payment Gateway services testing.
• CIS ensures financial institutions are systemically synchronized with MasterCard financial messaging
• The role ensures accurate and precise vetting of customer network interface and systems to process financial payments
• Provides the ability for customers to test new MasterCard Release code
• Accommodates testing whenever financial institutions make changes on their systems
• Do you enjoy learning new technology?
• Do you like working with customers toward a common goal?
• Have you ever performed a consultative role?

Role

• Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution
• Provide testing support to MasterCard customers for all products and services
• Act as processing implementation specialist to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products)
• Define, create, maintain and document standard and non-standard key customer processing implementation processes
• Provide training to CIS organization, other MasterCard organizations and the customer

All About You

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience
• Information Technology system knowledge, with expert understanding of network topology, and project management
• Strong payment transaction processing and industry business principles knowledge
• Ability to interact well with customers and management
• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
• Ability to drive change in a technical work environment
• Ability to multi-task covering multiple projects

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.