Senior Specialist – Governance

Novartis India; Hyderabad; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Novartis India seeks an experienced professional to design, document, and continuously improve standardized E&A services processes. You will establish operating models and governance, create centralized playbooks, and translate strategy into executable roadmaps while monitoring KPIs and driving improvements.

You will lead enablement initiatives, influence across IT, service delivery, design, and research teams, and foster a user-centric, results-driven culture within a large, matrixed

Qualifications

• Bachelor’s degree in Organizational Design, Business Administration, Program Management, or a related field.
• Proven experience designing and implementing operating models or governance frameworks in complex cross-functional organizations.
• Strong strategic planning and analytical skills to convert objectives into actionable programs.
• Hands-on experience developing standards, templates, methodologies, and frameworks for consistency.
• Ability to collaborate and influence across IT, service delivery, design, and research teams.
• Experience driving continuous improvement using data and user feedback.
• Excellent communication, facilitation, and presentation skills; fluent in English.
• Experience leading transformation initiatives within large, matrixed environments.

Responsibilities

• Design, document, and continuously improve standardized processes for E&A services.
• Establish and evolve operating models and service-based engagement approaches.
• Drive governance by defining decision rights, review forums, escalations, and accountability.
• Create and manage centralized methodologies, templates, playbooks, standards, and reusable tools.
• Translate E&A strategy into roadmaps, align priorities, coordinate delivery, monitor progress.
• Define, monitor, and report KPIs and success metrics to drive improvement.
• Lead enablement and capability-building initiatives, promoting best practices.

Skills

Operating model design

Governance frameworks

Strategic planning

Analytical skills

Stakeholder collaboration

Continuous improvement

Communication skills

Transformation initiatives

Cross-functional influence

Education

Bachelor’s degree in Organizational Design or related field

Job description

ROLE

• Design, document, and continuously improve standardized processes to ensure consistent and efficient delivery of E&A services.
• Establish and evolve operating models, including service‑based engagement approaches, to support diverse business and stakeholder needs.
• Drive governance practices by defining decision rights, review forums, escalation mechanisms, and accountability structures.
• Create and manage centralized methodologies, templates, playbooks, standards, and reusable tools to support operational excellence.
• Translate E&A strategy into executable roadmaps, align priorities, coordinate delivery, and monitor progress against goals across teams and stakeholders.
• Define, monitor, and report on KPIs and success metrics to measure impact, inform decision‑making, and drive continuous improvement.
• Lead enablement and capability‑building initiatives, promoting best practices and fostering a user‑centric, results‑driven culture.

REQUIREMENTS

• Bachelor’s degree in Organizational Design, Business Administration, Program Management, or a related field.
• Proven experience designing and implementing operating models, governance frameworks, or business processes within complex, cross‑functional organizations.
• Strong strategic planning and analytical skills with ability to convert business objectives into actionable programs and initiatives.
• Hands‑on experience developing standards, templates, methodologies, and operational frameworks to support organizational consistency.
• Demonstrated ability to collaborate and influence across diverse stakeholder groups, including IT, service delivery, design, and research teams.
• Experience driving continuous improvement initiatives using data, insights, and user feedback to enhance effectiveness and scalability.
• Excellent communication, facilitation, and presentation skills; ability to simplify complex concepts for different audiences; fluent in English.
• Experience leading organizational, operational, or cultural transformation initiatives within large, matrixed environments.