Senior Specialist - Governance

IN10 (FCRS = IN010) Novartis Healthcare Private Limited; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Novartis Healthcare Private Limited is seeking a Governance Specialist to support Transformation & Governance by defining how E&A operates, making decisions, and engaging with partner functions.

The role focuses on collaboration models, streamlined processes, robust governance, and delivery standards to improve operational backbone and impact across teams.

Qualifications

• Bachelor’s degree in Organizational Design, Business Administration, Program Management, or related field.
• Experience designing operating models and governance frameworks.
• Strong strategic planning and analytical skills.
• Hands-on experience developing standards, templates, methodologies, and frameworks.
• Ability to collaborate and influence across IT, service delivery, design, and research teams.
• Experience leading organizational or transformational initiatives in large, matrixed environments.
• Excellent communication and presentation skills; fluent in English.

Responsibilities

• Define and maintain collaboration frameworks, roles, responsibilities, and engagement models across E&A teams and partner functions.
• Design, document, and improve standardized processes for consistent, efficient delivery of E&A services.
• Establish and evolve operating models, including service-based engagement approaches.
• Drive governance practices by defining decision rights, review forums, escalation mechanisms, and accountability.
• Create and manage centralized methodologies, templates, playbooks, standards, and reusable tools.
• Translate E&A strategy into executable roadmaps, align priorities, and coordinate delivery across teams.
• Define, monitor, and report KPIs and success metrics to measure impact and drive improvement.
• Lead enablement and capability-building initiatives, promoting best practices and user-centric culture.

Skills

Change Management

Digital Capabilities

Operational Excellence

Performance Management

Planning

Stakeholder Management

Technology Use

Education

Bachelor’s degree in Organizational Design

Bachelor’s degree in Business Administration

Bachelor’s degree in Program Management

Job description

Job Description Summary

The Governance Specialist plays a key role within Transformation & Governance by helping define how E&A operates, makes decisions, and engages with other areas. The role enables E&A to operate effectively and scale through clear collaboration models, streamlined processes, robust governance, and consistent delivery standards. By applying expertise in process optimization, organizational alignment, standards, and enablement, the specialist strengthens E&A’s operational backbone and increases its impact across partner teams.

Major Accountabilities

• Define and maintain collaboration frameworks, roles, responsibilities, and engagement models across Experience & Adoption (E&A) teams and partner functions.


• Design, document, and continuously improve standardized processes to ensure consistent and efficient delivery of E&A services.


• Establish and evolve operating models, including service-based engagement approaches, to support diverse business and stakeholder needs.


• Drive governance practices by defining decision rights, review forums, escalation mechanisms, and accountability structures.


• Create and manage centralized methodologies, templates, playbooks, standards, and reusable tools to support operational excellence.


• Translate E&A strategy into executable roadmaps, align priorities, and coordinate delivery and monitor progress against goals across teams and stakeholders.


• Define, monitor, and report on KPIs and success metrics to measure impact, inform decision-making, and drive continuous improvement.


• Lead enablement and capability-building initiatives, promoting best practices and fostering a user-centric, results-driven culture.

Minimum Requirements

• Bachelor’s degree in Organizational Design, Business Administration, Program Management, or a related field.


• Proven experience designing and implementing operating models, governance frameworks, or business processes within complex, cross-functional organizations.


• Strong strategic planning and analytical skills, with the ability to convert business objectives into actionable programs and initiatives.


• Hands-on experience developing standards, templates, methodologies, and operational frameworks to support organizational consistency.


• Demonstrated ability to collaborate and influence across diverse stakeholder groups, including IT, service delivery, design, and research teams.


• Experience driving continuous improvement initiatives using data, insights, and user feedback to enhance effectiveness and scalability.


• Excellent communication, facilitation, and presentation skills, with the ability to simplify complex concepts for different audiences; fluent in English.


• Experience leading organizational, operational, or cultural transformation initiatives within large, matrixed environments.

Skills Desired

• Change Management


• Digital Capabilities


• Operational Excellence (OpEx)


• Performance Management (PM)


• Planning


• Stakeholder Management


• Technology Use

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.