Senior Specialist - Backlog And Exception Management

Metso; Gurugram District; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Purpose-led work

Wellbeing programs

Competitive compensation

Hybrid working options

Learning pathways

Inclusive culture

Job summary

Metso in Hyderabad, India invites applications for a Senior Specialist – Backlog & Exception Management to join the Backlog & Exception Management team. You will manage customer order backlogs, monitor risks, and drive timely actions with cross-functional teams to ensure on-time delivery.

You will work closely with Customer Service, Supply Chain, Logistics, Sales, and Operations to improve delivery reliability and data-driven processes.

Qualifications

• 5–6 years of experience in Customer Service, Supply Chain, Logistics, or Ops.
• Strong understanding of order execution and backlog management.
• Ability to prioritise multiple activities in a fast-paced environment.
• Experience with SAP S/4HANA or similar ERP systems.
• Strong stakeholder management and escalation skills.
• Analytical mindset with attention to data accuracy.
• Excellent customer-focused communication.

Responsibilities

• Manage daily backlog execution by monitoring backlog health, ageing, and potential delivery risks.
• Identify and prioritise exception cases, ensuring timely resolution and escalation.
• Support accurate order availability and customer-date management.
• Proactively monitor customer orders and coordinate timely actions to achieve on-time delivery.
• Identify data gaps and drive corrective actions to improve data accuracy and process efficiency.
• Coordinate with Sales and Customer Service teams to expedite critical orders and support business requirements.
• Provide visibility through backlog reports, analytics, and key performance indicators.
• Drive structured escalation and cross-functional coordination when customer commitments are at risk.

Skills

Customer service

Supply chain

Logistics

Operations

Analytical mindset

Stakeholder management

Communication

Tools

SAP S/4HANA

Job description

Job Description:

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:

Introduction

We are looking for a Sr. Specialist – Backlog & Exception Management to join our Backlog & Exception Management team. In this role, you will manage customer order backlogs, monitor execution risks, coordinate exception resolution, and drive timely actions to ensure customer commitments are delivered on time. You will work closely with Customer Service, Supply Chain, Logistics, Sales, and Operations teams.

This role is based in Hyderabad, India, with a collaborative and flexible working environment.

Team you will belong to

You will join a team of professionals focused on backlog execution, exception management, order fulfilment, and delivery performance. The team plays a key role in improving delivery reliability, strengthening customer confidence, and establishing a consistent approach to backlog management across the business.

We collaborate closely with Customer Service, Sales, Supply Chain, Logistics, Operations, Business Areas, and Market Areas. Our ways of working emphasize collaboration, accountability, proactive problem-solving, data-driven decision-making, and continuous improvement.

What you’ll do

• Manage daily backlog execution by monitoring backlog health, ageing, and potential delivery risks.


• Identify and prioritise exception cases, ensuring timely resolution and escalation.


• Support accurate order availability and customer-date management.


• Proactively monitor customer orders and coordinate timely actions to achieve on-time delivery.


• Identify data gaps and drive corrective actions to improve data accuracy and process efficiency.


• Coordinate with Sales and Customer Service teams to expedite critical orders and support business requirements.


• Provide visibility through backlog reports, analytics, and key performance indicators.


• Drive structured escalation and cross-functional coordination when customer commitments are at risk.

What you’ll bring

• 5–6 years of experience in Customer Service, Supply Chain, Logistics, Operations, or a related function.


• Strong understanding of order execution, backlog management, or customer delivery processes.


• Ability to effectively prioritise and manage multiple activities in a fast-paced environment.


• Experience working with SAP S/4HANA or similar enterprise resource planning systems.


• Strong stakeholder management, coordination, and escalation-handling skills.


• Analytical mindset with strong attention to data accuracy and detail.


• Excellent communication skills with a strong customer-focused approach.


• Experience in process improvement or working in a data-driven operational environment is a nice to have.

Whats in it for you

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You’ll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.


• Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services.


• Rewards: Competitive compensation and performance-based incentives.


• Flexibility: Hybrid working options to support balance and productivity.


• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.


• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

When joining Metso in India, you can also benefit from locally applicable employee benefits and programs.

Hiring Manager: Tinkal Goyal

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.