Senior Solutions Engineer

WebEngage; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

WebEngage is seeking an experienced Solutions Engineer in Mumbai to interface with customers and identify their needs. Key responsibilities include creating implementation strategies, maintaining back-end projects, and collaborating with various departments.

The ideal candidate will have 3–5 years of experience, strong knowledge of JavaScript, and skills in SQL and data warehousing. This position requires an education in Computer Science or a related field.

Qualifications

• 3–5 years as a Solutions Engineer or Architect.
• Experience with Cronjob & Google Cloud Platform services.
• Good knowledge of Web servers and deployment frameworks like Docker.

Responsibilities

• Understand customer requirements and create implementation strategies.
• Update and maintain existing back-end projects.
• Integrate third-party services and APIs into projects.

Skills

JavaScript

SQL

ETL

Data warehousing

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

Jira

Postman

Confluence

AWS Server

Job description

About Us

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.

A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Job Description

WebEngage prides itself on delivering efficient, effective solutions across a wide range of industries. The key to our success largely depends on our Solutions Engineering team's stellar ability. We are currently searching for an experienced Solutions Engineer to join our ranks and continue our tradition of success. The role of a Solutions Engineer is to interface with customers and identify their needs. You will need to work with various departments such as engineering/development, support, success and onboarding to help satisfy the business requirements of our customers through custom implementations to balance various aspects of the project, from safety to design. Additionally, a Solutions Engineer researches advanced technology regarding best practices in the field and seeks to find cost‑effective solutions.

The main objective of this role is to architect solutions to achieve the custom business requirements of our customers. You also can be in the code and partner in developing more complex solutions with the team. We find that most of our technologists love this, as they do not like to go too far from the code.

Essential Functions and Responsibilities

• Understand customer requirements, and create and execute an implementation strategy based on it.
• Update and maintain existing back‑end projects.
• Integrate third‑party services and APIs into projects, such as for communicating with other platforms for data flow.
• Collaborate with front‑end, back‑end developers, CSMs and external stakeholders.
• Work on backend projects and help the team evolve by building reusable components.
• Optimize applications for performance and scalability.
• Test existing as well as new projects to ensure the software is secure and stable.
• Develop, update & maintain technical documentation.

Expertise and Qualifications

Knowledge, Skills, and Abilities

• Education: Bachelor’s degree in Computer Science, Software Engineering, or a closely related field.
• Experience: 3–5 years as a Solutions Engineer/Architect.
• Technical: Strong knowledge of JavaScript. Basic or intermediate SQL proficiency (select, joins, case statements, subqueries). Knowledge of ETL and data warehousing.

Tool Experience

• Jira, Postman, Confluence, AWS Server.

Additional Requirements

• Consultative approach to solving customer business challenges with a track record of overcoming technical and security objections.
• Excellent written and verbal communication skills.
• Experience with Cronjob & Google Cloud Platform services.
• Knowledge of Databases (NoSQL or SQL) and shell scripting (good to have).
• Good knowledge of Web servers and deployment frameworks like Docker or equivalent.

Location

Gurgaon, Mumbai