Senior Integration Engineer / Senior Solution Engineer

WebEngage; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

WebEngage is looking for an experienced Senior Solutions Engineer based in Mumbai, India. In this role, you will interface with customers to understand their needs and develop tailored solutions by collaborating with various teams. The position requires proficiency in Node.js, SQL, and AWS, along with excellent communication skills.

The ideal candidate will have a bachelor’s degree in Computer Science or related fields and 3-5 years of relevant experience. WebEngage promotes a consultative approach to solving challenges while ensuring high-quality service delivery.

Qualifications

• 3-5 years of experience in solutions engineering, software development, or a similar role.

Responsibilities

• Understand customer requirements and create an implementation strategy.
• Update and maintain existing back-end projects.
• Integrate third-party services and APIs into projects.
• Collaborate with various stakeholders to deliver solutions.
• Manage AWS-based deployments for scalability and performance.

Skills

Node.js

SQL

ETL processes

AWS

Kubernetes

Docker

Java

Education

Bachelor’s degree in Computer Science, Software Engineering, or a related field

Tools

Jira

Postman

Confluence

Job description

Overview

WebEngage seeks an experienced Senior Solutions Engineer to interface with customers, identify their needs, and collaborate with engineering, support, success, and onboarding teams to deliver custom implementations that meet business requirements. The role includes researching advanced technology and identifying cost-effective solutions.

Responsibilities

• Understand customer requirements and create an implementation strategy accordingly.
• Update and maintain existing back-end projects to ensure smooth operations.
• Integrate third-party services and APIs into projects to enable seamless communication and data flow across platforms.
• Collaborate with front-end developers, back-end developers, CSMs, and external stakeholders to deliver complete solutions.
• Build reusable components for backend projects and evolve the team with scalable practices.
• Optimize applications for performance, scalability, and stability.
• Test and troubleshoot projects to ensure software security and stability.
• Write jobs to move data between customer ecosystems and WebEngage.
• Manage AWS-based deployments, ensuring scalability, monitoring, and optimization for performance under load.
• Write SQL scripts for data processing, transformations, and reporting.
• Provide technical guidance and support during implementation to ensure smooth delivery of solutions.
• Collaborate with product engineering teams to encapsulate recurring customer requirements into core product features.
• Develop, update, and maintain technical documentation for projects and processes.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 3-5 years of experience in solutions engineering, software development, or a similar role.

Technical Skills

• Proficiency in Node.js for scripting and automation.
• Strong SQL skills, including query writing with joins, case statements, and subqueries.
• Experience with ETL processes and data pipelines.
• Solid knowledge of AWS services, including deployments, scaling, and load monitoring.
• Familiarity with Kubernetes and Docker (preferred).
• Knowledge of Java for collaborating with backend engineering teams is an added advantage.

Tool Experience

• Experience with Jira, Postman, and Confluence.
• Familiarity with monitoring and deployment tools for cloud platforms.

Soft Skills

• Consultative approach to solving customer challenges with tailored solutions.
• Excellent written and verbal communication skills.

Plus to Have

• Experience with cron jobs and Google Cloud Platform services.
• Knowledge of database design and selecting appropriate SQL/NoSQL databases for specific use cases.
• Basic shell scripting for task automation.
• Understanding of web servers and deployment frameworks like Docker or equivalents.