Senior Software Engineer – ServiceNow HRSD and EC Pro

Carl Zeiss India (Bangalore) Pvt. Ltd.; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

ZEISS India in Bengaluru is seeking an experienced ServiceNow Developer specialising in HRSD and EC Pro to join the DevOps team. You will design, implement, and optimize HRSD workflows, integrate HR systems via REST/SOAP, and drive AI-assisted improvements across global enterprise environments.

A degree in CS and 5+ years in HRSD projects are required. This role offers opportunities to work across multiple products and collaborate with distributed teams.

Qualifications

• Five+ years of experience as a ServiceNow Developer in HRSD and EC Pro in global enterprises.
• Deep experience with HRSD modules and EC Pro.
• Strong JavaScript development skills and experience with integrations using REST/SOAP.
• Familiar with agile environments and hybrid project delivery.

Responsibilities

• Responsibility for implementing and operating HRSD solutions within the DevOps team.
• Design and develop HRSD workflows, Case Management, and EC Pro integrations.
• Translate HR requirements into scalable ServiceNow solutions aligned with platform standards.
• Apply AI capabilities to enhance HR service delivery and developer productivity.

Skills

ServiceNow HRSD

EC Pro

JavaScript development

REST APIs

SOAP

Education

Bachelor's degree in Computer Science

Tools

REST APIs

SOAP

Job description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India.

Roles & Responsibilities

Responsibility for implementing and operating the supported solutions within the DevOps team. Ensuring implementation stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements. Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle. Responsibility for the security of the products and solutions to be supported. Close collaboration across teams and products with other ServiceNow product teams. Active contribution as a central part of the DevOps product team, including the integration of connected products and systems. Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events. Implement and optimize Employee Center Pro (EC Pro) to deliver modern, personalized employee experiences in global enterprise environments. Translate complex global HR business requirements into scalable ServiceNow solutions aligned with platform standards. Configure and extend HR workflows, integrations, and case routing mechanisms. Ensure seamless integration of HRSD with enterprise systems. Drive continuous improvement of HR processes, user experience, and self-service capabilities. Apply AI tools to improve developer productivity (e.g., code generation, documentation, testing). Leverage ServiceNow platform AI capabilities (e.g., Now Assist) to enhance HR service delivery. Identify and implement AI-driven use cases in HRSD (e.g., virtual agents, intelligent routing, summarization). Contribute to best practices for responsible AI usage.

Education & Work Experience

Completed a degree in computer science. 5+ years of experience as a ServiceNow Developer in HRSD and EC Pro in global enterprises. Deep experience with HRSD modules and EC Pro. Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles. In-depth knowledge of troubleshooting, performance optimization, and root cause analysis. Solid experience in designing and implementing integrations (REST/SOAP/PowerShell). Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies. Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation. Basic knowledge of AI technologies and their practical application. Basic understanding of AI ServiceNow platform capabilities (NowAssist). Experience as a full-stack developer is helpful but not required. ITIL Foundation level and project management certification are advantageous.

Your ZEISS Recruiting Team: Saptarshi Chowdhury

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day - in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.