Senior Software Engineer – ServiceNow Developer

Equinix, Inc.; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Equinix, Inc. is seeking a highly skilled Senior Software Engineer with extensive ServiceNow expertise. You will own development and integrations across ITSM, CSM, and Service Portal, supporting the production ServiceNow platform (SRE) and driving platform automation with AI/AIOps initiatives.

You will participate in daily scrum, manage incidents, perform RCA, and lead design reviews to ensure high-quality releases and secure, scalable solutions.

Qualifications

• Bachelor's or master's degree in computer science or related field.
• 5–10 years of industry experience, with minimum 5 years in ServiceNow.
• Proven hands-on experience delivering ServiceNow solutions.

Responsibilities

• Engage in daily and weekly scrum activities.
• Handle Incident & Problem Management and SLA/SLO adherence.
• Perform RCA to prevent recurring issues and improve resilience.
• Conduct platform maintenance, health checks, and monitor integrations.

Skills

ServiceNow Platform

Hands-on ServiceNow development

UI Actions

Scripting (JavaScript)

Integrations (SOAP/REST)

ITSM concepts

CSM knowledge

Mid-server

CMDB data models

AngularJS

Education

Bachelor's or Master's in CS/Engineering

Tools

Boomi

TIBCO

Integration Hub

Job description

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers - because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you - because when you feel valued, you're empowered to do your best work.

Job Summary

We are seeking a highly skilled senior software engineer with strong expertise in ServiceNow, hands-on knowledge & prior experience with ServiceNow on various modules like ITSM, CSM, Service Portal along with strong ServiceNow technical platform foundation skills. The candidate should bring solid technical depth in ServiceNow development and integrations experience along with strong functional knowledge of areas like Customer Service, Asset Management and Service Management.

Candidate will be responsiblefor the supporting ServiceNow Platform (SRE - Production Support) including development for code fixes, enhancements and also doing hands-on development in ServiceNow for various platform initiatives (security, monitoring, availability, compliance, integrations etc). Candidate should support and contribute to AI, AIOps initiatives to build platform automation.

Responsibilities

• Engage: In daily, weekly scrum meetings & related activities
• Engage: In Incident & Problem Management (investigate and resolve, follow SLA/SLO)
• Root Cause Analysis (RCA): Investigate recurring issues, identify root causes, and implement preventive solutions to improve platform resilience.
• Platform Maintenance: Perform routine health checks, monitor system performance, integration failures
• Platform Maintenance: Upgrade plan and activities for ServiceNow releases
• Release & Deployment: Support release validations, post-release monitoring, and deployment checklists
• Documentation & Training: maintain technical runbooks, troubleshooting guides, and knowledge base articles
• Owns detail design and build of integrations with ServiceNow
• Conducts design reviews, provide technical leadership
• Improve AI Literacy & contribute to AI / AIOps initiatives
• Ensure adherence to code quality, unit testing, and security standards

Qualifications

• Bachelor's or master's degree in computer science or technology or equivalent field
• 5 to 10 years of industry proven overall experience, with minimum of 5years in ServiceNow
• Proven / Hands-on experience in delivering ServiceNow technical solutions

Must-Have Skills

• Advance level of experience and knowledge of ServiceNow Platform
• Strong hands-on experience in ServiceNow
• Strong technical knowledge (UI Actions, Imports, transforms, Menus, workflows, catalog requests ,Scripting, Business Rules, Jobs etc.)
• Experience with Web services, Integration protocols, integration hub/spokes, SOAP/REST based APIs
• Well versed with ITSM concepts (change, problem, incidents)
• Strong knowledge of AngularJS, JavaScript, client server scripting in ServiceNow
• Good to have understanding of CSM (Customer Service Management) in ServiceNow
• Good to have experience with mid-server, CMDB data models, classes, relationship

Differentiator skills

• ServiceNow certified engineer
• Any external integration platform knowledge or experience, e.g. Boomi, TIBCO
• AI, AIOps and machine learning skills within or outside of ServiceNow

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff…

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This posting is a new position within our organization.