Senior Software Developer - Customer Engineering - Networking

Luxoft; Bengaluru; Sur place; INR 2 000 000 - 4 000 000; Plein temps

Résumé du poste

Luxoft in Bengaluru, India seeks a seasoned Software Engineer to troubleshoot customer defects and implement feature improvements for data center routing platforms. You will collaborate with core developers and SME teams to accelerate root cause analysis and provide timely mitigation for escalations.

You will work across Level 2/3 teams, delivering RCA updates and ensuring SLA adherence while contributing to patch releases and ongoing feature evolution.

Qualifications

• BS or MS in EE/CS; 8+ years of software engineering experience.
• Strong background in layer 2/3 forwarding to diagnose and solve complex issues.
• Expert programming skills in C/C++.
• Familiarity with Docker/Kubernetes-based dev environments is a plus.
• Solid background in NetConf and gNMI based management.
• Strong verbal and written communication across organizational levels.
• Highly motivated, self-driven and able to collaborate cross-functionally.
• Experience with Agile development - Git, JIRA.

Responsabilités

• Troubleshoot/debug customer issues, fix defects, and implement feature enhancements for patches.
• Collaborate with core development to accelerate root cause analysis with SMEs.
• Triage customer escalations and craft mitigation plans.
• Update escalation threads and JIRA with RCA information to meet SLAs.
• Interact with Level 2/3 customer-facing teams to troubleshoot live in customer networks.

Connaissances

8+ years exp

Layer 2/3 forwarding

C/C++

Docker/K8s

NetConf/gNMI

Communication

Cross-functional

Agile (GIT/JIRA)

Formation

BS or MS in EE/CS

Outils

Git

JIRA

Description du poste

Project description

Customer Support Engineering, software development and fixing customer-found defects for Data Center routing and switching platforms network & management applications - Major Enterprise Networking equipment provider

Responsibilities

• In this role, as an individual contributor, you will work within the software engineering team to troubleshoot/debug customer issues, fix customer defects, and work on feature enhancements for patch releases.
• Work hand in hand with the core development team to expedite the root cause analysis of customer issues. You will partner directly with the subject matter experts to guide you to the appropriate solution.
• Accept the customer escalations and triage the case data to help root cause the issue and/or produce the mitigation plan.
• Update the escalation email threads and JIRA tickets with the RCA (root cause analysis) information in a timely manner to meet the case severity bound SLAs (Service Level Agreements).
• Interact with customer facings teams (Level 2 / Level 3) to help troubleshoot customer issues live in customer network as and when needed.

SKILLS

Must have

• Requires a BS or MS in EE/CS and 8+ years of experience
• Strong technical background in layer 2 and layer 3 forwarding is required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner.
• Expert programming skills in C/C++
• Familiarity and hands-on with docker/Kubernetes based dev. env. is a plus
• Solid background in management systems, in particular NetConf, gNMI based management
• Strong verbal and written communication skills. Ability to communicate effectively at all levels of the organization: Product Management, Technical Marketing, Field Teams, Documentation and Development Team
• Highly motivated and self-driven
• Able to collaborate cross-functionally to meet challenging goals
• Experience with Agile development - GIT, JIRA

Nice to have

• Exposure to microservices architecture