Lead Software Developer - Customer Engineering - Networking

Luxoft; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Luxoft is seeking a skilled software engineer for Customer Support Engineering to troubleshoot and fix defects in Data Center routing and switching platforms. You will work with the core development team to drive root cause analysis and guide solutions, while handling customer escalations and ensuring timely mitigation plans.

The role requires strong C/C++ programming, experience with NetConf/gNMI, and familiarity with Docker/Kubernetes in a dev environment.

Qualifications

• BS or MS in EE/CS
• 12+ years of experience
• Strong background in layer 2 and layer 3 forwarding
• Proficient in C/C++ programming
• Familiarity with Docker and Kubernetes
• Experience with NetConf and gNMI

Responsibilities

• Troubleshoot/debug customer issues, fix defects, and work on feature enhancements for patch releases.
• Collaborate with core development to accelerate root cause analysis and guide to solutions.
• Triage customer escalations and data to produce mitigation plans.
• Update escalation threads and JIRA with RCA information to meet SLAs.
• Interact with Level 2/3 teams to troubleshoot live network issues as needed.

Skills

C/C++

L2/L3 forwarding

NetConf

gNMI

Communication

Agile (Git/JIRA)

Education

BS or MS in EE/CS

Tools

Docker

Kubernetes

Git/JIRA

Job description

Project description

Customer Support Engineering, software development and fixing customer-found defects for Data Center routing and switching platforms network & management applications - Major Enterprise Networking equipment provider

Responsibilities

• o In this role, as an individual contributor, you will work within the software engineering team to troubleshoot/debug customer issues, fix customer defects, and work on feature enhancements for patch releases.


• o Work hand in hand with the core development team to expedite the root cause analysis of customer issues. You will partner directly with the subject matter experts to guide you to the appropriate solution.


• o Accept the customer escalations and triage the case data to help root cause the issue and/or produce the mitigation plan.


• o Update the escalation email threads and JIRA tickets with the RCA (root cause analysis) information in a timely manner to meet the case severity-bound SLAs (Service Level Agreements).


• o Interact with customer facings teams (Level 2 / Level 3) to help troubleshoot customer issues live in customer network as and when needed.

SKILLS

Must have

• o Requires a BS or MS in EE/CS and 12+ years of experience


• o Strong technical background in layer 2 and layer 3 forwarding is required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner.


• o Expert programming skills in C/C++


• o Familiarity and hands-on with docker/Kubernetes based dev. env. is a plus


• o Solid background in management systems, in particular NetConf, gNMI based management


• o Strong verbal and written communication skills. Ability to communicate effectively at all levels of the organization: Product Management, Technical Marketing, Field Teams, Documentation and Development Team


• o Highly motivated and self-driven


• o Able to collaborate cross functionally to meet challenging goals


• o Experience with Agile development - GIT, JIRA

Nice to have

Exposure to microservices architecture