Senior ServiceNow ITOM Developer

Kyndryl Inc.; Hyderabad; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Kyndryl Inc. is seeking a Senior ServiceNow Developer with strong ITOM expertise to design, build, and maintain scalable ITOM solutions across Discovery, CMDB, and Service Mapping.

You will work with architects, analysts, and clients to implement robust automation and integration patterns. The role requires hands-on experience with ITOM modules and at least CIS certifications, plus the ability to contribute across multiple ServiceNow areas including ITSM, HRSD, and SAM.

Qualifications

• 8+ years of experience in ServiceNow ITOM development.
• Graduation/Post‑Graduation in CS/Engineering or related field.
• Experience configuring Discovery for On Prem/Cloud and tuning authentication and patterns.

Responsibilities

• Design, develop and maintain ServiceNow ITOM solutions across Discovery, CMDB, and Service Mapping.
• Implement and configure ITOM Event Management, including rules and integration with monitoring tools.
• Develop integrations via REST/SOAP/APIs with external systems and cloud environments.
• Lead testing efforts with ATF, test plans, and reports.
• Collaborate with stakeholders to translate business needs into automated technical solutions.

Skills

ServiceNow ITOM

ITOM development

Shell scripting

Unix/Linux

Discovery

Service Mapping

Event Management

REST/SOAP/APIs

Education

Bachelors or Masters in CS/Engineering

Tools

Dynatrace

SolarWinds

MID Server

Job description

Partially Remote

Bangalore, Karnataka, India

Hyderabad, Telangana, India

Pune, Maharashtra, India

Greater Noida, Uttar Pradesh, India

Full time

R-70855

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Senior ServiceNow Developer with strong expertise in IT Operations Management (ITOM) and a minimum of two ServiceNow CIS certifications, such as CIS Discovery, CIS Event Management, CIS Service Mapping, or CIS AIOps. The ideal candidate should also possess hands‑on experience in at least one additional ServiceNow module, including ITSM, HRSD, SAM, HAM, or other ServiceNow product areas, with the ability to contribute across multiple platform capabilities

A Senior ServiceNow developer is a professional who designs, develops, and maintains applications and solutions on the ServiceNow platform. They work closely with Architects, business analysts, client and other stakeholders to understand the requirements, provide solutions, and ensure the quality and performance of the applications. They also follow the best practices and standards of ServiceNow development and adhere to the security and compliance policies.

What you will do

• Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on‑prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customise credentials, MID Servers, and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules, data reconciliation, and CMDB data hygiene. Design, develop, and maintain Service Mapping patterns for custom and out‑of‑the‑box applications.

• Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., SolarWinds, SCOM, Dynatrace, Zabbix, Nagios, AppDynamics, Splunk, etc.) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert‑to‑CI mapping.

• Integration - Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM.

• Testing - Knowledge of test automation using ATF. Should be able to do Test Case Design, Test Planning and Test Strategies. Understand the requirements, prepare test plans, test cases, execute & report. Ability to write test cases and test scenario, review, run and generate test reports1. Requirement Analysis:

• Collaborate with stakeholders to understand business needs and gather detailed requirements.

• Translate business requirements into technical solutions, specifically around automation.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Knowledge

• With 8 to 10 years of experience in ServiceNow ITOM development.

• Graduation/Post‑Graduation in Computer Science, Engineering, or a related field is necessary.

• Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customising the OOTB discovery pattern based on the need and good understand on the OOTB Patterns. Able to analyse discovery related issues (Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands)

• Experience with Integrating External Sources (Dynatrace, Solarwinds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Coorelation and Alert Grouping.

• Experience with Configuring Service Maps based on Top‑down approach, Dynamic CI Approach. Good knowlede on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues.

• Experience in ServiceNow testing, conducts a wide range of quality‑control tests and analyses results to ensure that software meets or exceeds specified standards and end‑user requirements undefined.

Preferred Skills and Knowledge

• Certified Implementation Specialist - Field Service Management) certification in ServiceNow,

• Certification CIS – Discovery, CIS – Event Management or CIS – Service Mapping , CIS – AiOps

• CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification

• Implementation Specialist – ITSM (CIS-ITSM) certification.

• Strong communication and stakeholder collaboration skills

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.