Senior ServiceNow ITOM Developer

5100 Kyndryl Solutions Private Limited; Karnataka; Hybrid; INR 3,000,000 - 5,000,000; Full time

Benefits offered by this job

Hybrid work culture

Be Well program

Learning opportunities (certifications

Job summary

Kyndryl is seeking a Senior ServiceNow Developer with strong ITOM expertise to design, develop, and maintain ServiceNow solutions across ITOM, ITSM, HRSD, and more. You will work with Architects, analysts, and clients to translate requirements into scalable workflows.

The role covers Discovery, Service Mapping, Event Management, integrations via REST/SOAP, testing (ATF), and CMDB data hygiene, in a hybrid, Be Well focused environment.

Qualifications

• 8–10 years of experience in ServiceNow ITOM development.
• Experience configuring Discovery for On Prem, Cloud (AWS, GCP).
• Experience with authentication mechanisms and customising discovery patterns.
• Able to analyze discovery/MID Server issues.
• Strong scripting and Unix/Linux knowledge.
• Experience integrating external sources with Event Management.

Responsibilities

• Discovery and Service Mapping across on-prem, hybrid, and cloud environments.
• Event Management configuration and integration with monitoring tools.
• REST/SOAP/API integrations with external systems.
• ServiceNow ITOM management including CMDB and alert correlation.
• ATF-based testing, test planning and execution.
• Collaborate with stakeholders to translate requirements into automation.

Skills

ServiceNow ITOM

CIS Discovery

CIS Event Mgm t

CIS Service Mapping

CIS AiOps

ITSM

HRSD

Shell Scripting

Unix/Linux

REST/SOAP/APIs

MID Server

Education

B.E./B.Tech in CS/Engineering

Tools

MID Server

SolarWinds

Dynatrace

Nagios

Splunk

Job description

Who We Are

Who We Are At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritised and your potential can thrive.

The Role

Senior ServiceNow Developer with strong expertise in IT Operations Management (ITOM) and a minimum of two ServiceNow CIS certifications, such as CIS Discovery, CIS Event Management, CIS Service Mapping, or CIS AIOps. The ideal candidate should also possess hands‑on experience in at least one additional ServiceNow module, including ITSM, HRSD, SAM, HAM, or other ServiceNow product areas, with the ability to contribute across multiple platform capabilities.

A Senior ServiceNow developer is a professional who designs, develops, and maintains applications and solutions on the ServiceNow platform. They work closely with Architects, business analysts, client and other stakeholders to understand the requirements, provide solutions, and ensure the quality and performance of the applications. They also follow the best practices and standards of ServiceNow development and adhere to the security and compliance policies.

What you will do

• Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on‑prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customise credentials, MID Servers, and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules, data reconciliation, and CMDB data hygiene.
• Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., SolarWinds, SCOM, Dynatrace, Zabbix, Nagios, AppDynamics, Splunk, etc.) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert‑to‑CI mapping.
• Integration - Build and optimise integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs.
• ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM.
• Testing - Knowledge of test automation using ATF. Should be able to do Test Case Design, Test Planning and Test Strategies. Understand the requirements, prepare test plans, test cases, execute & report. Ability to write test cases and test scenario, review, run and generate test reports.
• Requirement Analysis: Collaborate with stakeholders to understand business needs and gather detailed requirements. Translate business requirements into technical solutions, specifically around automation.

Required Skills and Knowledge

• With 8 to 10 years of experience in ServiceNow ITOM development.
• Graduation/Post‑Graduation in Computer Science, Engineering, or a related field is necessary.
• Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP).
• Experience with configuring various authentication mechanism, customising the OOTB discovery pattern based on the need and good understand on the OOTB Patterns.
• Able to analyse discovery related issues (Including MID Server related issues).
• Good with Shell Scripting and Unix/Linux commands)
• Experience with Integrating External Sources (Dynatrace, Solarwinds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management.
• Good understanding on Event Coorelation and Alert Grouping.
• Experience with Configuring Service Maps based on Top‑down approach, Dynamic CI Approach.
• Good knowlede on Service Operating Workspace and Service Dashboard.
• Configuration of Impact Rules in Service Maps.
• Good understanding of MID Server architecture and able to troubleshoot Discovery related issues.
• Experience in ServiceNow testing, conducts a wide range of quality‑control tests and analyses results to ensure that software meets or exceeds specified standards and end‑user requirements undefined.

Preferred Skills and Knowledge

• Certified Implementation Specialist - Field Service Management) certification in ServiceNow
• Certification CIS – Discovery
• CIS – Event Management or CIS – Service Mapping
• CIS – AiOps
• CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification
• Implementation Specialist – ITSM (CIS-ITSM) certification
• Strong communication and stakeholder collaboration skills

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

At Kyndryl, we achieve progress

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose.

All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.