Senior ServiceNow Engineer

Scholastika Knowledge Base Pvt Ltd; Hyderabad, Chennai, Bengaluru; Ibrido; INR 1.200.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

Scholastika Knowledge Base Pvt. Ltd. in India seeks a hands-on Senior ServiceNow Engineer to design and extend enterprise solutions.

You will build CSM workflows, automate processes, and implement secure integrations using REST APIs, OAuth 2.0 and IntegrationHub. You should have 6–12 years IT experience with at least 5 years in ServiceNow engineering, including Flow Designer, UI Builder and Workspace. This hybrid role supports deployments, RCA, and collaboration with stakeholders to deliver

Competenze

• 6–12 years of overall IT experience.
• Minimum 5 years of hands-on ServiceNow engineering experience.
• Demonstrable, practical experience implementing ServiceNow CSM—not just ITSM administration or support.
• Strong experience with ServiceNow development, scripting, configuration and customization.
• Hands-on experience with Flow Designer, UI Builder and Workspace.
• Experience building secure integrations using REST APIs and OAuth 2.0; familiarity with IntegrationHub and MID Server.
• Strong understanding of ACLs, roles, platform security and access controls.
• Experience with production deployments, release management, troubleshooting and RCA.

Mansioni

• Design, develop and customize ServiceNow applications and platform capabilities.
• Implement and enhance Customer Service Management (CSM), including case lifecycle management, assignment, routing and service workflows.
• Build workflow automation using Flow Designer.
• Develop and configure UI Builder experiences and Workspace interfaces.
• Implement secure enterprise integrations using REST APIs, OAuth 2.0, IntegrationHub and MID Server where applicable.
• Configure ACLs, roles, permissions and other platform security controls.
• Manage deployments, releases, production troubleshooting and root‑cause analysis.
• Collaborate with technical and business stakeholders to deliver scalable, maintainable solutions.

Conoscenze

ServiceNow development

Scripting

Configuration

Customization

Flow Designer

UI Builder

Workspace

REST APIs

OAuth 2.0

IntegrationHub

MID Server

ACLs / Security

Release & RCA

Strumenti

IntegrationHub

MID Server

REST APIs toolset

Descrizione del lavoro

Hiring: Senior ServiceNow Engineer | CSM | Integrations | UI Builder

Were looking for ServiceNow engineers who build solutions—not just configure tickets.

Scholastika Knowledge Base Pvt. Ltd. is looking for an experienced ServiceNow Engineer with strong hands-on platform development skills, Customer Service Management (CSM) implementation experience, and expertise in enterprise integrations.

If you’ve built ServiceNow solutions, automated complex workflows, integrated enterprise systems, and supported applications in production, we’d like to hear from you.

What you’ll work on

• Design, develop and customize ServiceNow applications and platform capabilities.
• Implement and enhance Customer Service Management (CSM), including case lifecycle management, assignment, routing and service workflows.
• Build workflow automation using Flow Designer.
• Develop and configure UI Builder experiences and Workspace interfaces.
• Implement secure enterprise integrations using REST APIs, OAuth 2.0, IntegrationHub and MID Server where applicable.
• Configure ACLs, roles, permissions and other platform security controls.
• Manage deployments, releases, production troubleshooting and root‑cause analysis.
• Collaborate with technical and business stakeholders to deliver scalable, maintainable solutions.

What we’re looking for

6–12 years of overall IT experience

Minimum 5 years of hands‑on ServiceNow engineering experience

Demonstrable, practical experience implementing ServiceNow CSM—not just ITSM administration or support.

Strong experience with ServiceNow development, scripting, configuration and customization.

Hands‑on experience with Flow Designer, UI Builder and Workspace.

Experience building secure integrations using REST APIs and OAuth 2.0; familiarity with IntegrationHub and MID Server.

Strong understanding of ACLs, roles, platform security and access controls.

Experience with production deployments, release management, troubleshooting and RCA.

Role details

Location: India — hybrid working arrangement
Notice period: Candidates who can join within 21 days
Engagement: Contract
Experience: 6–12 years overall, with at least 5 years in ServiceNow engineering

Before you apply

Please ensure your profile or CV clearly specifies:

1. Your total IT experience and total hands‑on ServiceNow experience.
2. Your CSM implementation experience and the specific functionality you delivered.
3. Your experience with REST integrations, OAuth 2.0, Flow Designer and UI Builder.
4. Your current location, notice period and availability to join within 21 days.

Please note: This is a hands‑on ServiceNow engineering role. Candidates with only ServiceNow administration, ITSM ticket handling, generic support or certification‑level knowledge without practical CSM implementation experience may not be shortlisted.