Senior ServiceNow Business Process Analyst

Ecolab Food Safety & Hygiene Solutions Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Ecolab Food Safety & Hygiene Solutions Private Limited in Bengaluru seeks a Senior ServiceNow Principal Business Process Analyst to partner across the organization, gather user stories, define solutions, and drive process improvements leveraging ServiceNow capabilities.

You will own functional designs, collaborate with product owners, IT, and operations, and help shape high-level and low-level designs, automation opportunities, and reporting for enterprise-scale services.

Qualifications

• Bachelor’s degree in business administration, IT, or related field.
• 8+ years of experience in business analysis or related role.
• Familiarity with ServiceNow configuration, scripting basics, and integration capabilities.
• Strong functional experience in Service Portals/ESC, Virtual Agent AI, Predictive Intelligence, Workspace, and automation playbooks.

Responsibilities

• Assist in collecting and documenting business requirements.
• Translate business needs into functional specifications and process flows.
• Identify gaps and opportunities for automation and optimization.
• Owns HLD and LLD from functional standpoint; may extend to business knowledge.
• Conduct research and analysis to support decision-making.
• Collaborate with stakeholders to define project requirements.
• Support development of project plans and timelines.
• Assist in preparing reports and presentations for management.
• Participate in meetings and provide input on business processes and improvements.
• Recommend continuous improvements leveraging ServiceNow capabilities.

Skills

Business analysis

Requirements gathering

Process mapping

Stakeholder collaboration

Analytical thinking

Communication skills

Education

Bachelor’s degree in business administration or information technology

Tools

ServiceNow

Service Portals/ESC

Virtual Agent AI

Predictive Intelligence

Workspace

Process Automation playbooks

Job description

ServiceNow Principal Business Process Analyst Job Summary

In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities

Key Responsibilities

• Assist in the collection and documentation of business requirements.
• Translate business needs into functional specifications and process flows
• Identify gaps, inefficiencies, and opportunities for automation and optimization
• Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
• Conduct research and analysis to support business decision-making.
• Collaborate with stakeholders to identify and define project requirements.
• Support the development of project plans and timelines.
• Assist in the preparation of reports and presentations for management.
• Participate in meetings and provide input on business processes and improvements.
• Perform other duties as assigned by the Senior Business Analyst or Manager.
• Recommend continuous improvements leveraging ServiceNow’s evolving capabilities.

Minimum Qualifications

• Bachelor’s degree in business administration, Information Technology, or a related field.
• 8+ years of experience in a business analysis or related role.
• Familiarity with ServiceNow configuration, basics scripting , and integration capabilities.
• Strong functional experience in Service Portals/ESC , Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
• Good Understanding on ServiceNow foundational data and data models for more than 2 applications
• Good Understating of ServiceNow best practices.
• CSM experience is must have.
• SNOW CSM or Servicenow CSM MCO(Manufacturing Commercial Operations), APO(Accouns Payable Operations), FSM(Field Service Management) experience is a plus.

Skills

• Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes
• Ability to manage multiple tasks and priorities.
• Basic knowledge of data analysis and reporting.
• Familiarity with project management software is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• High understanding of business analysis methodologies and tools.
• Nice to Have Certification ITIL Expert or ITIL v3/v4 or Certifications on ServiceNow CSA and Business Analyst from other institutions
• Experience supporting global enterprise environments.

Experience Level

Senior Level