Senior Service Executive, Dehradun

Getinge; Dehradun; On-site; INR 500,000 - 900,000; Full time

Job summary

Getinge in India seeks a Service Engineer responsible for installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction. You will troubleshoot, provide technical support, and ensure compliance with standards and regulatory requirements.

The role involves on-site deployments at customer sites, on-site and remote support, thorough documentation, and coordination with sales and service teams.

Qualifications

• Bachelor's degree in biomedical engineering, Electronics, or related field.
• 3-5 years of experience in servicing medical equipment or a related role.
• Knowledge of MS Office.

Responsibilities

• Install and set up medical equipment at customer sites.
• Perform initial testing and ensure proper functioning & collection of Installation report.
• Conduct routine maintenance as per the service schedule.
• Ensure equipment meets performance standards and safety regulations.
• Diagnose and resolve technical issues promptly.
• Replace or repair defective parts and components.
• Report recurring issues to the Product Technical Specialist (PTS) for corrective action
• Provide on-site and remote technical support to customers.
• Educate end-users on equipment operation, maintenance, and care.
• Maintain detailed records of service activities, including reports and logs into the system.
• Ensure compliance with documentation standards and processes.
• Conduct regular inspections to ensure equipment quality and reliability.
• Adhere to company policies, industry standards, and regulatory requirements.
• Ensure workplace and equipment safety during service activities.
• Coordinate with sales, service teams, and distributors to resolve customer issues.
• Support product demonstrations and training for customers as required.
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Skills

Customer relationship management

Interpersonal skills

Ready for travel in the region

Education

Bachelor's degree in biomedical engineering, Electronics, or related field

Tools

MS Office

Job description

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

• The Service Engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
• The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.

Job Responsibilities And Essential Duties

• Install and set up medical equipment at customer sites.
• Perform initial testing and ensure proper functioning & collection of Installation report.
• Conduct routine maintenance as per the service schedule.
• Ensure equipment meets performance standards and safety regulations.
• Diagnose and resolve technical issues promptly.
• Replace or repair defective parts and components.
• Report recurring issues to the Product Technical Specialist (PTS) for corrective action
• Provide on-site and remote technical support to customers.
• Educate end-users on equipment operation, maintenance, and care.
• Maintain detailed records of service activities, including reports and logs into the system.
• Ensure compliance with documentation standards and processes.
• Conduct regular inspections to ensure equipment quality and reliability.
• Adhere to company policies, industry standards, and regulatory requirements.
• Ensure workplace and equipment safety during service activities.
• Coordinate with sales, service teams, and distributors to resolve customer issues.
• Support product demonstrations and training for customers as required.
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

• Bachelor's degree in biomedical engineering, Electronics, or related field
• 3-5 years of experience in servicing medical equipment or a related role
• Knowledge of MS Office

Required Knowledge, Skills, And Abilities

• Customer relationship management
• Ready for travel in the region
• Interpersonal skills

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.