Associate - Equipment Services Support

Avantor Performance Materials India Ltd; Coimbatore District; On-site; INR 250,000 - 400,000; Full time

Job summary

Avantor Performance Materials India Ltd invites an Associate – Equipment Services Support to join our customer support team. The role focuses on delivering proactive, professional service, resolving product and service queries, and maintaining strong customer relationships in a fast-paced environment.

You will handle pre/post sales technical support via email/call/chat, process orders, provide Certificates of Analysis, and collaborate with team members to meet targets while upholding safety

Qualifications

• Graduation in any field is required.
• Minimum 1 year of experience in customer support.
• Proficient in Microsoft Excel.
• Strong communication and multitasking abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve product and service queries/complaints.
• Provide pre/post sales technical support via email/call/chat.
• Maintain customer relationships and meet deadlines.
• Support invoice/order-related requests.
• Ensure health and safety compliance.

Education

Graduation in any field

Tools

Microsoft Excel

Job description

Associate - Equipment Services Support The Opportunity: Avantor is seeking an Associate – Equipment Services Support team. The prospect will be the member of a multi-disciplined customer support team. Proactive team member who communicates well with others and is dedicated to achieving team targets. Must have a flexible approach and ability to work well under pressure in a fast-moving environment.

Key Responsibilities and Tasks:

• Work as part of the Customer Support team
• Demonstrate professionalism, confidence, and telephone skills
• Establish and maintain excellent customer relationships
• To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior .
• Timely and professional response to incoming telephone calls
• Resolve customer product and service queries/complaints
• Pricing enquiries
• Internet queries/registrations
• Proof of delivery requests
• Invoice queries
• Administration of product returns
• Provide information on product availability
• Provide Certificates of Analysis
• Any other customer support functions
• Provide pre/post sales technical support via email/call/chat.
• Help accomplish team goals and objective by being a good team player
• To ensure health and safety is supported within the workplace

Skills, knowledge & experience:

• Graduation in any field.
• Required 1+ years of experience.
• Working knowledge of Microsoft Excel preferred
• Ability to multi task
• Effective/comprehensive communication
• Delivers quality through attention to detail high level of accuracy
• Self-motivated and demonstrates initiative and results orientated
• Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance
• Supports team manager and team colleagues

Competencies:

• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results
• Adhere to VWR’s policies, procedures, rules and guidelines
• Uphold VWR Culture and Values at all times

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Experience Level Mid Level