Senior Service Engineer - Data Center

Schneider Electric; Mumbai City; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

An established industry player is seeking a dedicated professional for a customer service role focused on technical support and customer interaction. This position involves collaborating with internal teams, managing customer needs, and executing effective work plans. The ideal candidate will have strong troubleshooting skills, particularly with cooling products, and a solid understanding of IT and data center products. Join a dynamic team where your expertise will enhance customer satisfaction and contribute to the successful management of critical environments.

Qualifications

• 5-7 years of experience in the service industry managing COLO customers.
• Strong troubleshooting skills with cooling products, especially chillers.
• Fair understanding of IT and data center products.
• Familiarity with digital, software, and other monitoring products.

Responsibilities

• Engage with customers to understand needs and provide effective solutions.
• Develop and implement work execution plans to meet project objectives.
• Work Execution Planning: Develop and implement effective work execution plans to meet project objectives.
• Technical Support: Collaborate with Service CSS partners in daily activities to enhance customer satisfaction, providing technical support as needed.
• Communication and Coordination: Exhibit strong communication skills and coordinate effectively within the team.
• Lead Management: Identify opportunities and convert them into business leads through strategic engagement.

Skills

Customer Interaction

Internal Team Collaboration

Technical Support

Troubleshooting Skills

Communication Skills

Lead Management

Tools

Monitoring Tools

Data Center Support

Job description

Job Role & Responsibilities :

• Customer Interaction: Engage with customers to understand their needs and provide effective solutions.
• Internal Team Collaboration: Work closely with internal teams to ensure smooth operations and execution of plans.
• Work Execution Planning: Develop and implement effective work execution plans to meet project objectives.
• Technical Support: Collaborate with Service CSS partners in daily activities to enhance customer satisfaction, providing technical support as needed.
• Communication and Coordination: Exhibit strong communication skills and coordinate effectively within the team.
• Lead Management: Identify opportunities and convert them into business leads through strategic engagement.
• Software Integration: Possess a solid understanding of software and monitoring tools, along with data center customer support experience to manage critical environments effectively.

Qualifications - External

• Experience: 5-7 years of hands-on experience in the relevant service industry, with the ability to manage COLO customers effectively.
• Troubleshooting Skills: Strong troubleshooting skills, particularly with cooling products, especially chillers.
• Knowledge of IT & Data Center Products: Fair understanding of IT and data center products.
• Digital/Software Proficiency: Familiarity with digital, software, and other monitoring products.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Electrical Equipment Manufacturing and Automation Machinery Manufacturing