Senior Service Engineer

Providence College Of Engineering; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Providence College Of Engineering in Hyderabad seeks a Senior Service Engineer to oversee day-to-day storage and backup operations, ensuring high availability and SLA compliance across on-premises and cloud environments. You will monitor, troubleshoot, and optimize enterprise storage and SAN fabrics.

The role requires hands-on experience with Dell EMC Unity/PowerStore/PowerMax, NetApp, IBM Spectrum Protect, Cohesity, and Azure Backup; scripting with PowerShell, Python, or Ansible; ITIL change

Qualifications

• Day-to-day storage and backup operations monitoring.
• SLA adherence and performance tracking for storage.
• Troubleshooting OnPrem and Azure storage, SAN/NAS, and backups.

Responsibilities

• Operations Monitoring: daily storage and backup checks, SLA adherence, capacity and performance reporting.
• Incident Problem Management: troubleshoot failures, perform RCA, handle major incidents.
• Storage Administration: manage arrays, volumes, LUNs, pools; support provisioning, upgrades, migrations.

Skills

Storage engineering

Incident troubleshooting

ITIL knowledge

On-call coordination

Cross-team communication

Tools

Dell EMC Unity/PowerStore/PowerMax

NetApp

Pure Storage

IBM Spectrum Protect

Cohesity

Azure Backup

Brocade

Cisco Fibre Channel

iSCSI

PowerShell

Ansible

Python

Job description

Senior Service Engineer

Job Summary

The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and SAN fabric infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

Key Responsibilities

• Operations Monitoring: Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence; Track storage utilization, capacity, and performance metrics; Generate operational reports on storage service health and capacity usage.
• Incident Problem Management: Troubleshoot OnPrem and Azure storage, SAN/NAS, and backup failures and restore services within SLA; Perform root cause analysis (RCA) for recurring issues; Handle Major Incident (MI) calls and escalations (common L2 ownership - based on enterprise practice).
• Storage Administration: Manage storage arrays, volumes, LUNs, and storage pools; Perform capacity planning and allocation; Support SAN/NAS provisioning, upgrades and migrations; Multi-vendor case management coordination; SAN Fabric Configuration, upgrade troubleshooting.
• Configuration Change Management: Implement configuration changes, patching, and upgrades; Perform impact analysis and risk assessment before changes; Follow ITIL processes for Change Release management.
• Automation Optimization: Execute and maintain automation scripts (Ansible, PowerShell, etc.); Support optimization initiatives like deduplication, compression, encryption; Reduce manual effort (TOIL) through automation.
• Security Compliance: Enforce access control, encryption, and security policies; Ensure systems comply with audit requirements (SOC2, HIPAA-like environments); Participate in backup immutability and ransomware protection initiatives.
• Documentation Process Adherence: Maintain SOPs, knowledge articles, and environment documentation; Update runbooks for incident resolution and operational processes.

Technical Skills

• Storage platforms: Dell EMC (Unity, PowerStore, PowerMax), NetApp, Pure, IBM
• Backup tools: Cohesity, IBM Spectrum Protect, Azure Backup
• SAN technologies: Brocade, Cisco (Fibre Channel, iSCSI)
• OS knowledge: Windows, Linux
• Cloud: Azure storage backup services
• Scripting: PowerShell, Python, or Ansible (preferred)

Functional Skills

• Incident Problem Management (ITIL)
• Strong troubleshooting analytical skills
• Ability to handle on-call rotations and escalations (commonly expected for L2 roles)
• Communication skills for cross-team coordination