Senior Service Engineer

Becton Dickinson; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Waters in Chennai invites an experienced Service Engineer to join our global field service team. You will lead and execute complex maintenance, diagnostics, and repair activities on high-tech analytical instruments at customer sites, ensuring maximum uptime and performance.

The role requires 5–7 years in field service or technical support for electromechanical systems, strong analytical skills, and willingness to travel frequently. Excellent communication with customers is essential.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• Minimum of 5-7 years of progressive experience in a field service or technical support role, preferably within a high-tech manufacturing or industrial sector.
• Proven expertise in troubleshooting, repairing, and maintaining complex electromechanical systems, software, and networking components.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues independently.
• Excellent communication, interpersonal, and customer service skills, with the ability to explain complex technical concepts clearly.
• Experience with various diagnostic tools, test equipment, and software applications relevant to the industry.
• Ability to travel frequently to customer sites, sometimes on short notice.

Responsibilities

• Lead and execute complex service, maintenance, and repair activities.
• Perform advanced diagnostics, troubleshooting, and root cause analysis of technical issues, providing effective and timely resolutions.
• Develop and implement preventative maintenance schedules and procedures to maximize system uptime and longevity.
• Collaborate with product development and engineering teams to provide feedback on product performance, identify areas for improvement, and contribute to new product development.
• Document all service activities, technical findings, and solutions thoroughly and accurately.
• Manage and prioritize multiple service requests, ensuring efficient resource allocation and customer satisfaction.
• Maintain a strong understanding of industry trends, emerging technologies, and competitor offerings.

Skills

Troubleshooting

Repairing electromechanical systems

Analytical thinking

Strong communication

Customer service

Education

Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field

Tools

Diagnostic tools

Test equipment

Networking components

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Responsibilities

• Lead and execute complex service, maintenance, and repair activities.
• Perform advanced diagnostics, troubleshooting, and root cause analysis of technical issues, providing effective and timely resolutions.
• Develop and implement preventative maintenance schedules and procedures to maximize system uptime and longevity.
• Collaborate with product development and engineering teams to provide feedback on product performance, identify areas for improvement, and contribute to new product development.
• Document all service activities, technical findings, and solutions thoroughly and accurately.
• Manage and prioritize multiple service requests, ensuring efficient resource allocation and customer satisfaction.
• Maintain a strong understanding of industry trends, emerging technologies, and competitor offerings.

Job Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• Minimum of 5-7 years of progressive experience in a field service or technical support role, preferably within a high-tech manufacturing or industrial sector.
• Proven expertise in troubleshooting, repairing, and maintaining complex electromechanical systems, software, and networking components.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues independently.
• Excellent communication, interpersonal, and customer service skills, with the ability to explain complex technical concepts clearly.
• Experience with various diagnostic tools, test equipment, and software applications relevant to the industry.
• Ability to travel frequently to customer sites, sometimes on short notice.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills . Primary Work Location IND Chennai - Chennai CSP Additional Locations Work Shift BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.