Sr, Service Desk_EDl

Neurealm Company; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

Neurealm Company is seeking a Senior Service Desk professional in Chennai, India, to ensure 100% availability of resources per SOW and to standardize service desk operations with best practices. The role requires strong communication and deep knowledge of Windows AD, Exchange Server/Office 365, Entra, and endpoint management across Windows and Mac environments.

Ideal candidates will have hands-on troubleshooting for OS, hardware, and applications, plus remote support expertise for Windows and

Qualifications

• Excellent oral & written communication.
• Knowledge in Windows AD.
• Knowledge in Exchange Server / Office 365.
• Knowledge in Entra and Endpoint manager.
• Cross functional Knowledge in MAC with Windows Domain.
• Knowledge in User Permissions / Access Restriction for Domain Accounts.
• Knowledge in Troubleshooting OS / Hardware related Issues.
• Knowledge in Troubleshooting Application Related issues.
• Knowledge in Remote Support for Windows / MAC users with appropriate Tools.
• Knowledge of MS Office products (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Ensure 100% availability of resources as per SOW.
• Standardize the Service Desk operations and implement best practices.

Skills

Windows Active Directory

Exchange Server / Office 365

Entra and Endpoint Manager

Mac with Windows Domain

User Permissions / Access Control

OS & Hardware Troubleshooting

Application Troubleshooting

Remote Support (Windows/Mac)

MS Office Proficiency

Tools

Exchange Server Tools

Job description

## Sr, Service Desk\\_EDl09-10-2026 11:48:42Job\\_3048134 - 6 years* Chennai, Tamil Nadu, India (CHN)Job Description• Excellent oral & written communication• Knowledge in Windows AD• Knowledge in Exchange Server / Office 365• Knowledge in Entra and Endpoint manager• Cross functional Knowledge in MAC with Windows Domain• Knowledge in User Permissions / Access Restriction for Domain Accounts• Ensure 100% availability of resources as per SOW• Standardize the Service Desk operations and implement best practicesPrimary Skills (Preferred)• Knowledge in Troubleshooting OS / Hardware related Issues• Knowledge in Troubleshooting Application Related issues• Knowledge in Remote Support for Windows / MAC users with appropriate Tools• Knowledge of MS Office products (word, excel, PowerPoint, Outlook)Secondary Skills (Preferred)• Knowledge in Mac OS / Application Troubleshooting