Head – Shared Services – Finance Transformation – Manufacturing Native

The Corporate Institute; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

The Corporate Institute is establishing a world-class Finance Shared Services Organization to drive automation, governance, and scalability across P2P, O2C, and R2R processes. The Head–Shared Services will lead a hands-on transformation and build a scalable SSC framework across multiple locations.

The role requires extensive experience in large-scale SSC, a strong background in P2P/O2C/R2R, and leadership to drive continuous improvement and enterprise-wide change management.

Qualifications

• CA and/or MBA (Finance) from a premier institution.
• 15–25 years of experience in Finance Operations, Shared Services, GBS, or Finance Transformation.
• Exposure to SAP and finance automation technologies.

Responsibilities

• Design and implement the target Shared Services operating model (Centralized, Hybrid, or Hub-and-Spoke).
• Lead end-to-end transition of finance processes into the SSC framework.
• Define governance structures, service delivery models, SLAs, OLAs, and performance metrics.

Skills

Leadership

Change management

Stakeholder management

Process optimization

Team management

Analytics

Education

CA/MBA (Finance) from premier institution

Tools

SAP

RPA tools

OCR

Analytics platforms

Job description

About the Client:

We are one of India’s leading diversified business groups with a strong presence across multiple industries and a large-scale national footprint. As part of our finance transformation journey, we are building a world-class Shared Services Organization (SSO) to drive operational excellence, standardization, automation, governance, and scalability across the enterprise.

Role Overview:

The Head – Shared Services will be responsible for designing, transitioning, stabilizing, and optimizing an integrated Finance Shared Services Organization covering Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R) processes across multiple business entities and locations.

This role requires a hands-on transformation leader with experience in building or significantly transforming large-scale shared service environments, driving automation, enhancing governance, and delivering operational efficiencies.

Key Responsibilities:

1. Shared Services Strategy & Setup:

• Design and implement the target Shared Services operating model (Centralized, Hybrid, or Hub-and-Spoke)
• Lead end-to-end transition of finance processes from business units into the SSC framework
• Define governance structures, service delivery models, SLAs, OLAs, and performance metrics
• Establish the organizational structure, operating framework, and talent strategy for the SSC
• Partner with external consultants and internal stakeholders to drive successful implementation

2. Process Excellence & Standardization:

• Standardize finance processes across multiple business entities
• Develop and implement SOPs, policies, controls, and governance frameworks
• Eliminate process inefficiencies and non-value-added activities
• Drive Lean, Six Sigma, and continuous improvement initiatives
• Benchmark operations against leading global shared service organizations

3. Digital Transformation & Automation:

• Lead ERP harmonization and process optimization initiatives
• Drive adoption of automation technologies including RPA, OCR, workflow tools, AI-enabled reconciliation, and analytics platforms
• Develop digital dashboards and real-time MIS capabilities
• Ensure seamless integration across finance and business systems
• Build a scalable, technology-enabled operating environment

4. Service Delivery Management:

• Own end-to-end delivery of finance operations across P2P, O2C, and R2R
• Ensure achievement of service levels, turnaround times, and quality standards
• Establish effective escalation and issue-resolution mechanisms
• Drive stakeholder engagement and service excellence across business units
• Act as the single point of accountability for shared services performance

5. Governance, Controls & Compliance:

• Strengthen internal control frameworks and audit readiness
• Ensure compliance with statutory, tax, regulatory, and financial reporting requirements
• Drive a culture of accuracy, accountability, and zero-defect reporting
• Collaborate with Internal Audit, Statutory Auditors, and Compliance teams
• Monitor and mitigate operational and control risks

6. Financial Efficiency & Value Creation:

• Deliver sustainable cost savings through consolidation, standardization, and automation
• Improve working capital performance through enhanced O2C and P2P effectiveness
• Drive productivity improvements and optimize operating costs
• Develop performance dashboards and value realization frameworks
• Establish metrics to track SSC benefits and transformation outcomes

7. Leadership & Change Management:

• Build and lead a high-performing Shared Services organization
• Develop future leaders and strengthen succession pipelines
• Drive enterprise-wide change management and stakeholder alignment
• Manage resistance across business units and ensure smooth transitions
• Foster a culture of continuous improvement, innovation, and accountability

Ideal Candidate Profile:

• CA and/or MBA (Finance) from a premier institution
• 15 – 25 years of experience in Finance Operations, Shared Services, Global Business Services (GBS), Finance Transformation, or Large-Scale Finance Operations
• Demonstrated experience in setting up, scaling, or transforming Shared Services organizations
• Exposure to Manufacturing Industry is a must
• Strong expertise across P2P, O2C, and R2R processes
• Exposure to large, multi-business, multi-location organizations
• Experience with SAP and finance automation technologies
• Strong understanding of process excellence, governance, and operational controls
• Proven leadership experience managing large teams and enterprise-wide transformation programs
• Excellent stakeholder management skills with the ability to influence senior leadership and business teams

Success Measures:

• Establish and operationalize the Shared Services model within agreed timelines
• Successfully migrate finance processes across business entities
• Deliver measurable cost optimization and productivity gains
• Improve working capital metrics and process efficiency
• Drive large-scale automation and digital adoption
• Achieve high stakeholder satisfaction and service quality
• Build a scalable organization with strong governance and controls