Senior Service & Dealer Operations Engineer

GE HealthCare; Chandigarh; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare seeks a field service professional to manage channel partners across the India region, delivering repair and refurbishing services for medical equipment. You will supervise preventive and corrective maintenance, conduct on-site support, and drive customer satisfaction while coordinating with sales, engineering, and supply chain teams.

Candidates should have Electronics Engineering background and at least four years in medical devices Customer Support, with strong troubleshooting

Qualifications

• Bachelor’s degree in Electronics Engineering or equivalent.
• Four years of customer support experience in medical device industry.
• Strong troubleshooting knowledge for medical imaging equipment.

Responsibilities

• Manage channel partners to deliver services across Punjab-Haryana-Himachal region.
• Ensure partners follow EHS and policies for field-installed products.
• Provide on-site technical support and resolve issues promptly.
• Conduct field audits and improve customer satisfaction scores.
• Coordinate preventive maintenance and timely service per schedule.
• Assist in commissioning of new installations and verify functioning.
• Maintain records of visits and service activities.
• Advise customers on best practices to optimize performance and minimize downtime.
• Collaborate with sales, engineering, QA, and supply chain teams for seamless communication.
• Handle complaints professionally and report findings to management.
• Contribute to process improvements to reduce costs and enhance customer experience.
• Adhere to safety protocols on-site.

Skills

Channel partner management

Troubleshooting medical imaging

Microsoft Office

Travel readiness

Education

Bachelor’s degree in Electronics Engineering

Job description

Job Description Summary

This role is responsible for Channel partner management and performance throughout the region , Channel partner should deliver the services repairing and refurbishing sold or existing products, encompassing all types of maintenance services—both preventive and corrective. Oversees maintenance facilities and field service engineering operations. The role directly influences the quality of services provided by Channel partner . Tasks are generally operational or technical in nature, following established instructions and routines, though there is flexibility to adjust task sequences in response to changing work conditions.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles & Responsibilities:

• Responsible for channel partner management to deliver services in Punjab- Haryana-Himachal region.
• Ensure Channel partner should follow EHS , Policies to deliver service for the Products installed in the Field.
• Responsible for Performance of channel partner , Guiding and ensure that the quality services are being provided in the field. Conduct Filed Audits and raise customer satisfaction Score. Provide on-site technical assistance to customers for all installed products, ensuring timely resolution of any issues or problems encountered.
• Follow Up with Channel team for timely routine maintenance checks and services as per schedule, proactively identifying potential faults and taking corrective action before they **escalate** into major breakdowns.
• Assist in the commissioning of new installations, verifying their proper functioning according to specifications and addressing any concerns raised by customers during this process.
• Follow Up with Channel team regular preventive maintenance visits to customer sites, inspecting equipment, performing repairs when necessary, and updating records related to each visit.
• Offer guidance and advice to customers regarding best practices in using our products, including providing tips on how to optimize performance and minimize downtime.
• Collaborate closely with internal teams such as sales representatives, engineers, quality control specialists, and supply chain personnel to ensure seamless communication channels are maintained at all times.
• Help and guide to Maintain accurate documentation of customer interactions, service activities performed, and equipment status updates in compliance with regulatory requirements and organizational policies.
• Handle complaints promptly and professionally, investigating causes, providing solutions, and reporting findings to senior management.
• Participate in continuous improvement initiatives aimed at enhancing operational efficiency, reducing costs, and improving overall customer experience.
• Adhere to safety protocols and guidelines while working on-site, promoting safe work practices among customers and co-workers.
• Contribute to the development and enhancement of customer support processes and procedures based on feedback received from clients.
• The incumbent will be based out of Kanpur location.

Required Qualifications:

• Bachelor’s degree in Electronics Engineering or equivalent field of study preferred.
• Proven track record of at least Four years’ experience in customer support roles within medical device industry.
• Strong knowledge base in troubleshooting techniques applicable to various types of medical imaging equipment.

Desired Characteristics:

• Excellent interpersonal skills with the ability to communicate effectively both verbally and written.
• Demonstrated problem-solving abilities and decision-making competencies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required.
• Ability to travel extensively throughout India and occasionally abroad.
• Valid driver’s license essential.
• Previous experience working in a regulated environment desirable.
• Knowledge of FDA regulations relevant to medical devices advantageous.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: Yes