Senior Security Analyst - CyberArk EPM

Staples India; Chennai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Staples India Business Innovation Hub Private Limited in Chennai seeks a Senior Security Analyst to own CyberArk EPM operations. You will onboard and manage end point accounts and workstations, implement application controls, and drive JIT elevated access while reducing credential theft.

You will handle L2/L3 tickets, patch updates, and automate repetitive tasks, mentor junior analysts, and contribute to SOPs and IAM initiatives to improve service efficiency in a structured shift model.

Qualifications

• 4-7 years of experience in CyberArk EPM implementation & operations support.
• 4-5 years of experience in CyberArk EPM
• 1-2 years of experience in CyberArk Core PAS
• Working in shift model as per roster rotation strategy

Responsibilities

• Onboard and manage end point accounts and workstations into EPM for application controls (whitelist/blacklist), avoid stand in access, enable JIT elevated access.
• Analyze requirements related to MINOR enhancements, implement, test and deploy.
• CyberArk EPM patch updates, version upgrades. Validation and testing.
• Analyze and resolve L2, L3 tickets.
• Triage & resolve production incidents, restore service availability within SLA targets.
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity.
• Create/Update SOPs for L1 service desk team.
• Mentor and guide the Security analysts and associates deployed for the PAM workstream.
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team

Skills

Automation

Scripting

REST API

L2/L3 support

Education

Bachelor's Degree in Computer Science / Information Security

Tools

CyberArk EPM

CyberArk Core PAS

Job description

Staples India Business Innovation Hub Private Limited | Permanent

The Senior Security Analyst should work as a technical SME for the CyberArk (EPM) solution, key delivery outcomes expected from this role are:

• Onboarding and management of end point accounts and workstations into EPM for application controls (whitelist/blacklist), avoid stand in access, enable JIT elevated access, avoid credential theft and so on.
• Analyze requirements related to MINOR enhancements, implement, test and deploy
• CyberArk EPM patch updates, version upgrades. Validation and testing.
• Analyze and resolve L3, L2 tickets.
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Create/Update SOPs for L1 service desk team.
• Mentor and guide the Security analysts and associates deployed for the PAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team

Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks

Requirements

Education Requirements:

• Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience: 4-7 years

4-5 years of relevant CyberArk EPM support experience.

Basic Qualifications:

• 4-7 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk EPM).
• Minimum 4-5 years of experience in CyberArk EPM
• 1-2 years of experience in CyberArk Core PAS solution
• Working in shift model as per roster rotation strategy

Technical Skills:

• Hands-on operations support experience in CyberArk EPM. L2/L3 tickets. Accounts, Servers Onboarding.
• Automation of accounts onboarding, offboarding.

Preferred Qualifications:

• Scripting experience to develop custom scripts and plug-ins.
• REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.