Senior Scrum Master/Business Analyst

Genpact; India; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

Genpact Ltd. in India seeks an experienced Agile Delivery professional to lead Scrum ceremonies, coach teams, and drive continuous improvement. You will identify impediments, manage risks, and ensure release readiness while refining the backlog with the Product Owner.

You will elicit business needs, craft user stories and acceptance criteria, maintain traceability, and support UAT and defect triage. Strong collaboration across stakeholders is essential.

Qualifications

• 5+ years across Agile delivery, Scrum Master, and/or Business Analysis roles.
• Strong knowledge of Scrum, requirements elicitation, process modelling, user stories, acceptance criteria, and UAT.
• Excellent facilitation, coaching, analytical, stakeholder management, and communication skills.
• Experience with Jira or Azure DevOps, Confluence, and process-modelling tools.
• Bachelor’s degree or equivalent professional experience; CSM/PSM and ECBA/CCBA/CBAP/PMI-PBA certifications preferred.

Responsibilities

• Facilitate Scrum ceremonies, coach the team in Agile practices, and drive continuous improvement.
• Identify and remove impediments; manage delivery risks, dependencies, and release readiness.
• Partner with the Product Owner to maintain a prioritised, refined, and delivery-ready backlog.
• Elicit and analyse business needs through workshops, interviews, process reviews, and discovery sessions.
• Create epics, user stories, functional and non-functional requirements, process flows, and acceptance criteria.
• Maintain requirement traceability and support solution validation, UAT, and defect triage.
• Align business, product, design, engineering, and QA stakeholders on scope, priorities, risks, and decisions.
• Track Agile delivery metrics and governance artefacts to improve predictability, quality, and transparency.

Skills

Agile delivery

Scrum Master

Facilitation

Coaching

Stakeholder management

Jira/Azure DevOps

Requirements elicitation

Education

Bachelor’s degree or equivalent

Tools

Jira

Azure DevOps

Confluence

Process-modelling tools

Job description

Key Responsibilities

• Facilitate Scrum ceremonies, coach the team in Agile practices, and drive continuous improvement.


• Identify and remove impediments; manage delivery risks, dependencies, and release readiness.


• Partner with the Product Owner to maintain a prioritised, refined, and delivery-ready backlog.


• Elicit and analyse business needs through workshops, interviews, process reviews, and discovery sessions.


• Create epics, user stories, functional and non-functional requirements, process flows, and acceptance criteria.


• Maintain requirement traceability and support solution validation, UAT, and defect triage.


• Align business, product, design, engineering, and QA stakeholders on scope, priorities, risks, and decisions.


• Track Agile delivery metrics and governance artefacts to improve predictability, quality, and transparency.

Required Skills and Experience

• 5+ years across Agile delivery, Scrum Master, and/or Business Analysis roles, including 2+ years facilitating Agile teams.


• Strong knowledge of Scrum, requirements elicitation, process modelling, user stories, acceptance criteria, and UAT.


• Excellent facilitation, coaching, analytical, stakeholder management, and communication skills.


• Experience with Jira or Azure DevOps, Confluence, and process-modelling tools.


• Bachelor’s degree or equivalent professional experience; CSM/PSM and ECBA/CCBA/CBAP/PMI-PBA certifications preferred.

Success Measures

• Predictable delivery and achievement of Sprint Goals.


• Clear, testable requirements with reduced rework and defects.


• Timely resolution of impediments, risks, and dependencies.


• Strong stakeholder alignment and continuous improvement.