Senior Scrum Master

bswift; Bengaluru; Hybrid; INR 1,500,000 - 2,200,000; Full time

Benefits offered by this job

Health Benefits

Hybrid work-model

Professional Development

Retirement Plans

Job summary

bswift is seeking a Senior Scrum Master to guide multiple Agile teams, drive delivery excellence, and advance practices across cross-functional groups including AI-assisted development.

You will partner with engineering and product, ensuring reliable, secure, and scalable enterprise software while maintaining a culture of continuous improvement and high performance.

Qualifications

• 4+ years of hands-on experience as a Scrum Master supporting software teams.
• Experience leading multiple Agile teams in a complex, scaled environment.
• Strong backlog management, sprint planning, release coordination, and cross-team delivery.

Responsibilities

• Lead and coach multiple Scrum teams for predictable, high-quality delivery.
• Facilitate Agile ceremonies and uphold Scrum principles, bswift standards, and delivery discipline.
• Collaborate with Product Owners on backlog refinement, sprint readiness, and business alignment.
• Coordinate cross-team dependencies, risks, and release planning with transparent stakeholder communication.
• Drive continuous improvement using metrics, retrospectives, and best practices.
• Mentor team members and junior Scrum Masters, building a self-organizing culture.
• Ensure quality standards and delivery per definition of done.
• Ensure alignment with governance, data-privacy, security, and compliance standards; escalate risks appropriately.
• Support PI Planning, capacity planning, governance, and process optimization.
• Hands-on SDLC experience to reinforce definition of done and strengthen dependencies.
• Leverage automation and AI tools to streamline sprint reporting and insights.

Skills

Scrum

Kanban

SAFe

Facilitation

Coaching

Stakeholder management

Jira

Azure DevOps

Confluence

AI-assisted development tools

Education

Bachelor's degree in CS/IT/Engineering

CSM / PSM / SAFe Scrum Master / PMI-ACP

Tools

Jira

Azure DevOps

Confluence

GitHub Copilot / AI tools

Job description

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

Position Summary

You will join the team as a Senior Scrum Master, responsible for guiding and enabling multiple Agile teams at bswift. This role is responsible for driving delivery excellence, strengthening Agile practices, and fostering a culture of continuous improvement across cross-functional product teams - including teams that increasingly blend human engineering with AI-assisted development.

You’ll work closely with engineering, product, and cross-functional teams to deliver reliable, secure, and scalable enterprise software that enables seamless user experiences.

Responsibilities

• Lead and coach multiple Scrum teams for predictable, high-quality, end-to-end delivery.
• Facilitate Agile ceremonies and uphold Scrum principles, bswift standards, and delivery discipline.
• Collaborate with Product Owners on backlog refinement, sprint readiness, and business alignment.
• Coordinate cross-team dependencies, risks, and release planning with transparent stakeholder communication.
• Drive continuous improvement using metrics, retrospectives, and best practices.
• Mentor team members and junior Scrum Masters, building a self-organizing, high-performance culture.
• Ensure quality standards, accurate Agile tracking, and delivery per definition of done.
• Ensure alignment with bswift's governance, data-privacy, security, and compliance standards; escalated risks appropriately.
• Support PI Planning, capacity planning, governance, and process optimization.
• Prior hands-on SDLC experience (as QA, BA, or Dev) to go beyond running ceremonies - reviewing and reinforcing definition of done, shaping scoping and acceptance criteria, strengthening dependency management, supporting UAT, and catching gaps early.
• Leverage automation and AI tools to streamline sprint reporting, dependency tracking, and retrospective insights - freeing up time for high-value coaching.

Knowledge, Education, and Experience

Education & Certifications:

• Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field (or equivalent experience).
• CSM, PSM, SAFe Scrum Master, PMI-ACP, or equivalent Agile certification preferred

Experience:

• 4+ years of hands-on experience as a Scrum Master supporting software development teams.
• Proven success leading multiple Agile teams in a complex, scaled environment.
• Strong grounding in backlog management, sprint planning, release coordination, and cross-team delivery, including managing dependencies, risks, and stakeholder communication across distributed teams.
• Experience with Agile transformation, continuous improvement, and delivery governance.
• Prior hands-on delivery experience as QA, BA, or Developer (preferred) - bringing practical SDLC understanding and credibility with engineering teams.
• Familiarity with DevOps workflows and modern engineering practices, including teams using AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor, or similar).
• Experience in enterprise SaaS, healthcare, HR tech, or benefits administration domains (preferred)

Knowledge & Skills:

• Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and practical application in real-world teams.
• Strong skills in facilitation, conflict resolution, coaching, servant leadership, and change management.
• Hands-on expertise with Agile tools such as Jira, Azure DevOps, Confluence, or similar, along with AI-powered productivity tools for meeting summarization, reporting, and documentation.
• Understanding of product lifecycles, SDLC, project management fundamentals, and quality standards.
• Ability to interpret and use delivery metrics to guide decisions and improvements, including metrics suited to AI-augmented teams such as flow efficiency, review throughput, and rework rate.
• Awareness of responsible-AI principles including data privacy, security, and human-in-the-loop accountability.
• Excellent communication and collaboration skills with the ability to influence across teams.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Hybrid work-model: With flexible working hours
• Retirement Savings Plans: Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.