Senior SAP PP-QM

Jobtailor; Dadri; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Jobtailor is seeking an experienced SAP PP/QM Application Management Specialist for India (Uttar Pradesh). You will provide day-to-day SAP PP/QM ASM across ITSM, handling incidents, changes and problems to minimize disruption for SAP processes.

You will collaborate with stakeholders to gather requirements, design solutions, and maintain configuration docs and test scripts, while driving process improvements and automation. On-call and shift duties may be required to support critical systems.

Qualifications

• Bachelor’s degree in a technology field or equivalent experience.
• 3+ years in SAP PP/QM, preferably with a global client.
• At least 1 year of SAP PP/QM implementation experience.
• Responsible for supporting SAP PP/QM incidents, ensuring minimal disruption to operations.
• Analyze incidents raised by users and provide solutions.
• Understand business needs and deliver efficient SAP processes.
• Strong cross-functional communication; offshore/onsite experience.
• Ability to work with minimal supervision in a time-critical environment.
• Willingness to work shifts and be on-call for critical requirements.

Responsibilities

• Provide day-to-day SAP PP/QM application management support across IT Service Management including service requests, incident, change and problem management.
• Collaborate with stakeholders to gather requirements and design SAP PP/QM solutions.
• Develop and maintain configuration documentation, user guides and test scripts.
• Coordinate with customers and teams to ensure timely issue resolution and follow-ups.
• Handle change requests aligned with new business requirements.
• Perform defect resolution and analysis for PM.
• Stay updated with SAP best practices to drive efficiency through automation.
• Participate in on-call rotation and provide off-hours support.
• Work shifts as required by client needs.
• Oversee resource management and team allocation for task execution.
• Evaluate team performance to meet organizational goals.

Skills

SAP PP/QM Application Management

Incident Management

Change Management

Defect Resolution

Cross-Functional Communication

Education

Bachelor's Degree in Technology Field

Tools

SAP PP/QM

Incident Analysis

Configuration Documentation

Test Script Development

Process Optimization

Implementation Experience

Service Request Management

Problem Management

Automation Solutions

Resource Management

Job description

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP PP/QM solutions and designs
• Develop and maintain documentation including configuration, user guides and test scripts
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely
• Handle change requests with a clear understanding of new business requirements
• Defect resolution and defect analysis related to PM
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems
• Available to work on shift hours depending on the requirement of the client
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Requirements

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• 3+ Years of experience required in one or more areas within SAP PP/QM preferably with Global client
• At least 1 year of implementation experience
• Responsible for providing support SAP PP/QM module incidents, ensuring minimal disruption to operations
• Support incident solving by analyzing incidents raised by users and provides solutions
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible
• Cross-functional communication skills; experience in offshore/onsite model
• Ability to work with minimal guidance or supervision in a time critical environment
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Core Competencies

Demonstrates expertise in SAP PP/QM application management, incident resolution, and process optimization while effectively collaborating with stakeholders to enhance operational efficiency. Capable of leading teams, managing resources, and adapting to dynamic work environments.

Highest-signal resume keywords

• SAP PP/QM Application Management
• Incident Management
• Change Management
• Defect Resolution
• Cross-Functional Communication

ATS Optimization Keywords

Hard Skills

• SAP PP/QM
• Incident Analysis
• Configuration Documentation
• Test Script Development
• Process Optimization
• Implementation Experience
• Service Request Management
• Problem Management
• Automation Solutions
• Resource Management

Soft Skills

• Collaboration
• Decision-Making
• Flexibility
• Team Management
• Minimal Supervision

Certifications & Qualifications

• Bachelor’s Degree in Technology Field

Industry Keywords

• IT Service Management
• Global Client Experience
• On-Call Support
• Emerging Technologies
• Operational Efficiency