Senior SAP Case Management Consultant

Placement Baba; Mumbai; Presencial; INR 1 500 000 - 2 000 000; Tempo integral

Resumo da oferta

Invenio in Mumbai seeks a Senior SAP Case Management Consultant to translate business needs into robust SAP Case Management solutions. You will configure case lifecycles, routing, and integrations while coordinating with ABAP teams for seamless delivery.

The role demands strong analytical and communication skills, exposure to SAP Workflow and Fiori/UI, and a focus on delivering high-quality, scalable processes within a dynamic team in Mumbai.

Qualificações

• Experience with SAP CRM / SAP S/4HANA environments.
• Knowledge of SAP Workflow and business rules.
• Experience with SAP Fiori/UI technologies.
• Knowledge of SAP integration technologies, APIs, and web services.
• Experience with government, tax, revenue, public-sector, or regulatory projects would be an advantage.

Responsabilidades

• Analyze business requirements and translate them into SAP Case Management functional solutions.
• Configure and maintain SAP Case Management based on business requirements.
• Configure case types, case categories, case attributes, statuses, priorities, relationships, and case lifecycle.
• Design and configure case processing, assignment, routing, escalation, and closure processes.
• Coordinate with ABAP/technical teams for development, interfaces, reports, workflows, and enhancements.
• Provide functional support and troubleshoot issues related to SAP Case Management.
• Prepare configuration documents, functional specifications, test scripts, and user documentation.
• Support data migration and integration activities where required.
• Conduct knowledge-transfer sessions and support end users.
• Participate in continuous improvement initiatives related to Case Management processes.

Conhecimentos

SAP Workflow

Business Objects

Descrição da oferta de emprego

Actively HiringIN# Senior SAP Case Management ConsultantInvenioMumbaiExperience1-3 yearsSalaryNot disclosedLocationMumbaiJob TypeFull timeSkills:SAP WorkflowBusiness ObjectsJob DescriptionJob Title: Senior SAP Case Management ConsultantCompany: InvenioJob Category: SAP WorkflowRoles & Responsibilities:Senior SAP Case Management ConsultantResponsibilities\\* Analyze business requirements and translate them into SAP Case Management functional solutions.\\* Configure and maintain SAP Case Management based on business requirements.\\* Configure case types, case categories, case attributes, statuses, priorities, relationships, and case lifecycle.\\* Design and configure case processing, assignment, routing, escalation, and closure processes.\\* Configure and support case relationships with relevant business objects and SAP processes.\\* Work with business stakeholders to understand case-handling requirements and recommend appropriate SAP solutions.\\* Prepare functional specifications for enhancements and custom developments.\\* Coordinate with ABAP/technical teams for development, interfaces, reports, workflows, and enhancements.\\* Perform functional testing, integration testing, UAT support, and defect resolution.\\* Provide functional support and troubleshoot issues related to SAP Case Management.\\* Analyze incidents, identify root causes, and provide appropriate functional solutions.\\* Prepare configuration documents, functional specifications, test scripts, and user documentation.\\* Support data migration and integration activities where required.\\* Conduct knowledge-transfer sessions and support end users.\\* Participate in continuous improvement initiatives related to Case Management processes.\\* Follows industry trends and focuses to become a thought leader in his area of expertise.\\* Exposure to new technologies in the SAP space for functional considerations.\\* Aptitude for working in a team environment, problem solving skills, creative thinking, communicate clearly and empathetically, strong time management and ability to collaborate with all levels of staff.\\* Ability to explain ideas and concepts to other project team members and to client personnel.\\* Has a solid foundation for consulting “soft” skills necessary on client engagements.\\* Ability to interpret requirements and apply SAP best practices.\\* Self-starter with ability to manage their own time and task in order to meet project milestones.\\* Can manage their own time / task lists in order to meet project milestones.Leadership Skills\\* Maintains positive working relationship with others.\\* Seeks ways to increase their level of contribution and team effectiveness.\\* Works in conjunction with peers.\\* May mentor to other associate consultants.\\* Works well as a member of a team.\\* Seeks ways to increase their level of contribution / team effectiveness.Personnel Development\\* Focused on self-development to become a team leader/module expert.\\* Assists the project team efforts in developing solutions for client situations.\\* Assists in evaluating and designing application and/or technical architectures.\\* Assist team effort in developing solutions for projects.\\* Completes assignments within budget, meet project deadlines, makes and keeps sensible commitments to client and team.\\* Meets billing efficiency targets, complies with all administrative responsibilities in a timely & effective manner.\\* Keeps project management apprised of project direction and client concerns.\\* Analyzes and develops reliable solutions which comply with specifications and standards, executes system test.\\* Understands SAP methodologies, tools, standards, and techniques.\\* Understands client’s business and technical environments.\\* Completes project documentation, demonstrates effective organizational skills, with minimal supervision.\\* Meets quality standards, correctly prioritizes own activities in accordance with project plan and budget.\\* Provides project team leaders with updates on the progress and difficulties encountered and provides value-added insight and understanding.\\* Demonstrates the ability to accomplish project assignments resulting in quality service.Work Location: Mumbai, Maharashtra, IndiaAvailability: Full timeRequirements\\* Experience with SAP CRM / SAP S/4HANA environments.\\* Knowledge of SAP Workflow and business rules.\\* Experience with SAP Fiori/UI technologies.\\* Knowledge of SAP integration technologies, APIs, and web services.\\* Experience working on government, tax, revenue, public-sector, or regulatory projects would be an advantage.\\* Experience with SAP TRM / PSCD would be an added advantage, but TRM is not the primary requirement.\\* Excellent oral and written communication skills, ability to clearly and concisely communicate with others.\\* Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.\\* Understands business processes for focus area or module.\\* Ability to do research and perform detailed tasks.\\* Strong analytical skills.\\* Understands business functionality related to SAP module/application as well as can identify touch points between modules.Key Skills: SAP Workflow, Business ObjectsSalary: Not disclosed