Senior Salesforce Business Analyst

Ameriprise Financial India Pvt Ltd; Dadri; Hybrid; INR 1,300,000 - 1,700,000; Full time

Benefits offered by this job

In-office collaboration 3 days/week

Hybrid work flexibility

Job summary

Ameriprise India LLP is seeking a Senior Salesforce Business Analyst to bridge business and technology, focusing on CRM delivery, production support, and solution ownership. You will lead requirements gathering, shape Salesforce enhancements, and drive end-to-end project delivery with cross-functional teams in a fast-paced financial services environment.

The role emphasizes project delivery (70%) and production support (30%), with in-office collaboration three days a week and two days remote.

Qualifications

• 4+ years of experience in Salesforce CRM, systems analysis, or application support.
• Strong experience leading requirements gathering and project delivery.
• Proven track record in CRM enhancement initiatives and cross-functional projects.

Responsibilities

• Lead requirements gathering with stakeholders to define business needs and CRM opportunities.
• Drive end-to-end Salesforce CRM projects from inception to implementation.
• Translate business requirements into scalable Salesforce solutions with cross-functional teams.
• Create user stories, functional specs, process flows, and acceptance criteria.
• Plan and manage backlog, timelines, risks, and deliverables.
• Coordinate UAT and post-implementation validation, and support releases.
• Provide advanced Salesforce production support and incident management.
• Investigate issues, perform root cause analysis, and coordinate resolutions.
• Monitor system performance and drive long-term fixes.
• Track defects and enhancements via Jira and ensure closure.
• Develop and maintain support docs and runbooks.

Skills

Salesforce CRM

Requirements gathering

Stakeholder management

Agile methodologies

Jira

Solution design

Tools

Jira

Salesforce CRM

Job description

Senior Salesforce Business Analyst

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

We are seeking a highly motivated Senior Systems Analyst with experience in Salesforce CRM, production support, business analysis, and project delivery. This role will serve as a key liaison between business and technology teams, driving the successful delivery of CRM enhancements, strategic initiatives, and system improvements. The role is focused primarily on project delivery, business analysis, and solution ownership (70%), while continuing to provide production support and incident management (30%) to ensure operational stability and business continuity.

Project Delivery, Business Analysis & Solution Ownership (70%)

• Lead requirements gathering sessions with business stakeholders to identify opportunities, define business needs, and recommend CRM solutions.
• Drive end-to-end delivery of Salesforce CRM enhancement projects from inception through implementation.
• Partner with Product Managers, Business Leaders, Architects, and Development teams to translate business requirements into scalable solutions.
• Own the creation of user stories, functional requirements, process flows, acceptance criteria, and solution documentation.
• Facilitate prioritization discussions and manage enhancement backlogs in partnership with business stakeholders.
• Coordinate project activities, timelines, risks, dependencies, and key deliverables to ensure successful execution.
• Lead functional design reviews and support solution validation throughout the development lifecycle.
• Develop comprehensive test strategies, test scenarios, and test scripts for new functionality.
• Coordinate and lead User Acceptance Testing (UAT), ensuring business readiness and successful adoption.
• Support release planning, deployment readiness activities, and post-implementation validation.
• Analyze business processes and identify opportunities to improve efficiency, data quality, user experience, and system effectiveness.
• Act as a trusted advisor to business partners by proactively recommending process improvements and CRM best practices.
• Provide project status updates, risks, dependencies, and recommendations to leadership and key stakeholders.
• Mentor junior analysts and support knowledge sharing across the team.

CRM Production Support & Incident Management (30%)

• Provide advanced application support for Salesforce CRM and related business systems.
• Manage and resolve production incidents, service requests, and support tickets within established SLAs.
• Investigate complex user issues, perform root cause analysis, and coordinate resolution with technical teams.
• Monitor system performance and identify recurring issues requiring long-term corrective actions.
• Track defects and enhancements through Jira and drive issues through closure.
• Support production releases and validate successful deployment outcomes.
• Develop and maintain support documentation, knowledge articles, and operational procedures.
• Collaborate with Production Support teams to ensure application stability and continuous improvement.

Required Qualifications

• 4+ years of experience in Salesforce CRM, Systems Analysis, Business Analysis, or Application Support roles.
• Strong experience leading requirements gathering, solution design discussions, and project delivery activities.
• Proven experience managing CRM enhancement initiatives and cross-functional projects.
• Experience with Salesforce CRM functionality, workflows, and business processes.
• Strong knowledge of Agile methodologies, Jira, backlog management, and user story creation.
• Experience coordinating UAT, testing activities, and production releases.
• Demonstrated ability to manage stakeholders across business and technology teams.
• Strong analytical, problem-solving, and root cause analysis skills.
• Excellent communication and presentation skills with the ability to engage senior stakeholders.
• Ability to balance strategic project work with operational support responsibilities.

Preferred Qualifications

• Salesforce Administrator certification or equivalent CRM experience.
• Experience working in Agile product teams.
• Experience managing multiple concurrent initiatives and competing priorities.
• Knowledge of data management, integration processes, and CRM governance best practices.
• Experience mentoring junior analysts and leading small workstreams or projects.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Experience Level

Senior Level

Equal Opportunity Employer Statement

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.