Production Support Analyst

Ameriprise Financial; Dadri; Hybrid; INR 700,000 - 900,000; Full time

Benefits offered by this job

Cab facility provided

Job summary

Ameriprise India LLP is seeking a Tech Operations Analyst to ensure the success of business-critical applications by supporting daily batch processing, analyzing issues, and delivering timely resolutions. You will handle high-priority incidents, perform code reviews, and maintain performance for key business systems in a hybrid Noida setup.

The role requires experience in automation (Python/PowerShell), CI/CD tools, AWS knowledge, and strong troubleshooting skills.

Qualifications

• Automation through Python/PowerShell.
• CICD Tools – Bitbucket, Ansible, Jenkins, Artifactory.
• AWS Knowledge (EC2, VPC, IAM, CloudWatch, S3, CFT).
• POC (Proof of Concept) implementation.
• SQL scripting.
• Windows OS knowledge (Registry Editor, Group Policies, Server Roles etc.).

Responsibilities

• Provide end to end production support and derive immediate resolutions/root-cause of incidents in distributed systems.
• Support day-to-day batch processing and fix issues per SLAs.
• Handle high-priority incidents (P1/P2) with timely resolution and manage service requests.

Skills

Python

PowerShell

CI/CD tools

AWS

SQL

Windows OS

POC

JIRA

Tools

SNOW

Confluence

Job description

Hybrid

Noida, Uttar Pradesh, India

Full time

R26_4120

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Tech operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Tech operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

• 1.5 - 3.5 years of experience as Automation Specialist or equivalent.

Must have skills:

• Automation through Python/PowerShell.
• CICD Tools – Bitbucket, Ansible, Jenkins, Artifactory.
• AWS Knowledge (EC2, VPC, IAM, CloudWatch, S3, CFT)
• POC (Proof of Concept) implementation.
• SQL scripting.
• Windows OS knowledge (Registry Editor, Group Policies, Server Roles etc.)
• undefined

Good to have skills:

• Troubleshooting skills.
• Microsoft HPC
• ITIL process understanding.
• Tools – SNOW, JIRA, Confluence.
• ETL tools – Informatica, TWS
• Knowledge regarding hardware and software support with experience in windows environment support in Microsoft stack (Office, Visio, .NET, SQL Server Technologies – SQL databases).
• Strong analytics experience for troubleshooting issues within diverse application environments (windows/Unix/Linux). Preferably Windows.
• Excellent organization skills, team player with diverse team of vendors/employee location across the globe.
• Ability to prioritize and work under pressure taking end to end ownership of issues and driving resolution.

Location: Noida

Timings: 4.45PM-01:15 AM IST (weekend on rotational basis)

Cab Facility provided: Yes

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(4:45p-1:15a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years.

Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities , we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation.

For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact.

As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers:

• Ameriprise Financial : Financial planning, advice and wealth management.
• Columbia Threadneedle Investments : Global asset management serving individual, institutional and corporate clients.
• RiverSource Insurance & Annuities : Products and solutions designed to help clients protect and grow their wealth.

Explore opportunities within each business and region below.

• Ameriprise US | Careers (https://www.ameriprise.com/careers)
• Ameriprise India | Careers
• Columbia Threadneedle Investments US | Careers (https://www.columbiathreadneedleus.com/investorspa/about/careers)
• Columbia Threadneedle Investments EMEA APAC | Careers
• RiverSource | Careers (https://www.riversource.com/your-career-at-riversource)

Can I check the status of my application?

Yes, you can check the status of your submitted application. To do so, you will need to log into the Candidate Homepage (https://ameriprise.wd5.myworkdayjobs.com/Ameriprise) with your username and password.

What information is required to apply for a job?

Requirements vary by position, state and/or region. Be prepared to provide work history, resume, and contact information at a minimum.