Senior Sales Executive

Casatrance; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Career growth

Competitive salary

Collaborative environment

Benefits package

Job summary

Casatrance in Bengaluru, Karnataka, India is seeking an experienced Customer Relations Manager to oversee interactions with onsite customers, explain project details, and ensure satisfaction through the sales process.

The ideal candidate has 3–5 years in real estate, strong communication, and a customer-centric mindset, with proficiency in CRM software and MS Office, and the ability to contribute to sales growth through innovative ideas.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3–5 years of experience in customer relations, preferably in real estate.
• Strong understanding of real estate market dynamics and customer expectations.
• Proficiency in CRM software and MS Office.

Responsibilities

• Engage with onsite customers, providing detailed information about real estate projects.
• Explain project features, benefits, and pricing to potential customers.
• Maintain regular follow-up with potential buyers through the sales process till closure.
• Develop and nurture relationships to ensure customer satisfaction and loyalty.
• Support sales targets by leveraging customer interactions and feedback.
• Proactively suggest ideas to increase sales and improve engagement.
• Handle complaints promptly and resolve issues to customer satisfaction.
• Prepare reports on customer interactions and sales progress.

Skills

Communication

Interpersonal skills

Creative thinking

Problem-solving

Teamwork

Independent work

Explain complex information clearly

Education

Bachelor’s degree in Business/Marketing or related field

Tools

CRM software

MS Office

Job description

We are seeking an experienced and dynamic Customer Relations Manager to join our team. The ideal

candidate will have 3 to 5 years of experience in the real estate industry and will be responsible for

managing relationships with onsite customers, explaining project details, and ensuring customer

satisfaction until the closure of the sale. This role requires excellent communication skills, a customer-

centric approach, and the ability to contribute to sales growth through innovative ideas.

Key Responsibilities:

Customer Management:

Engage with onsite customers, providing detailed information about our real estate projects, and addressing their queries with clarity and professionalism.

Project Explanation:

Present project details, including features, benefits, and pricing, to potential customers, ensuring they have a thorough understanding of our offerings.

Customer Follow-up:

Maintain regular follow-up with potential buyers, addressing any concerns, and guiding them through the sales process until the deal is closed.

Relationship Building:

Develop and nurture strong relationships with customers, ensuring a positive experience that enhances customer loyalty and satisfaction.

Sales Contribution:

Actively participate in the sales process, supporting efforts to achieve sales targets by leveraging customer interactions and feedback.

Idea Generation:

Proactively suggest ideas and strategies to increase sales and improve customer engagement based on market trends and customer feedback.

Problem Resolution:

Handle customer complaints and issues effectively, ensuring that they are resolved promptly and to the customer’s satisfaction.

Reporting:

Prepare regular reports on customer interactions, feedback, and sales progress for management review.

Qualifications and Skills:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in customer relations, preferably in the real estate industry.
• Strong understanding of real estate market dynamics and customer expectations.
• Excellent communication and interpersonal skills.
• Ability to explain complex information in a clear and concise manner.
• Proven track record of achieving customer satisfaction and sales targets.
• Proficiency in CRM software and MS Office.
• Creative thinking and problem-solving skills.
• Ability to work independently and as part of a team.

Why Join Us?

• Opportunity to work with a leading Real Estate company.
• Collaborative and dynamic work environment.
• Career growth and development opportunities.
• Competitive salary and benefits package.