Senior Sales Associate – Hermès Mumbai

Join; India; On-site; INR 502,200 - 725,400; Full time

Job summary

Join is seeking a Senior Sales Associate for their iconic standalone Fort store in India. You will embody the brand's values while delivering an extraordinary client experience. Your responsibilities will include driving sales, nurturing client relationships, and maintaining service standards.

The ideal candidate will have 4-6 years in the luxury sector and a knack for establishing long-term connections with clients. Fluency in English and passion for high-quality products are essential.

Qualifications

• At least 4-6 years of relevant experience in the luxury industry.
• Proven track record for sales.
• Impeccable grooming and professional demeanor aligned with luxury standards.

Responsibilities

• Contribute actively towards achieving the collective target.
• Build a strong portfolio of clients.
• Provide guidance and training to junior sales associates.

Skills

Strong retail sense

Interpersonal skills

Fluent in English

Basic knowledge of French

Job description

Legal Employer: HERMES INDIA RETAIL AND DISTRIBUTORS PVT LTD

As a senior sales associate, you will be the face of the Maison for our iconic standalone Fort store, delivering an exceptional client experience that reflects our heritage and values. Third largest store of Hermes India, you will be responsible for all sales activities. You will drive sales, nurture long‑term client relationships and uphold the highest standards of service in line with the local commercial strategy defined by management.

Responsibilities

• Contribute actively towards achieving the collective target to support the store sales budget
• Strong retail sense, at ease with numbers
• Build a strong portfolio of clients (including VIC’s)
• Team player spirit
• Respect of the Brand integrity and capacity to bring quality in sales as per management requirement
• Recruit 5 to 10 new clients on a monthly basis
• Client‑eling activities to be performed on a weekly basis
• Keep customers informed about new products or services, changes, etc.
• Communicate the feedback gathered through in‑store activities to the store management
• VM contribution to maintain a pleasant shopping environment consistently with the brand image
• Remain disciplined by adopting the 5S + Smart Ops process
• Provide guidance and training to junior SAs or newcomers
• Strong support for all retail or communication events (clients list)
• Billing sales in line with business requirement
• Other duties as assigned by store management

Compliance

• Capacity to handle invoicing process in line with defined internal processes
• Strict respect of our internal procedures linked to compliance & ethics
• Exemplary attitude & behavior in FOH & BOH

Requirements & Capabilities

• At least 4-6 years of relevant experience in luxury industry
• Proven track record for sales
• Impeccable grooming and professional demeanor aligned with luxury standards
• Strong Interpersonal skills (communication)
• Passion for luxury retail industry
• Genuine interest in fashion and understand high‑quality products
• Fluent in English, Hindi, French basic knowledge is an advantage