Senior SailPoint Support Engineer

KeyData Cyber; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

KeyData Cyber in Bengaluru (India) is seeking a Senior SailPoint IIQ Support Engineer to join our Managed Services team. You will own major customer issues and provide level-two support across IAM programs, troubleshooting with debugging, scripting, and cross-functional collaboration.

You will work in a 24x7 support model with on-call rotations, handle incidents and escalations, and design/customize SailPoint IIQ connectors and plugins to onboard applications.

Qualifications

• Certified SailPoint Identity IQ Professional.
• Experience in managing SailPoint IIQ operations.
• Scripting experience (Java, BeanShell, PowerShell).

Responsibilities

• Manage SailPoint Identity IQ Platform including aggregation, provisioning, access request, role management, user lifecycle, connectors and plugins.
• Handle incidents and problems related to SailPoint, diagnosing and implementing improvements.
• Collaborate with cross-functional teams to troubleshoot issues and resolve them promptly.

Skills

SailPoint IIQ

Incident management

Scripting

Education

SailPoint IIQ Certification

Job description

End-to-end IAM solutions for a secure, connected world. Protect your business, empower your people.

Join our team of doers, experts, and problem solvers.

At KeyData Cyber, we believe in building a team of doers, experts, and problem solvers who are driven to make an impact. Our team's combined expertise spans across a wide array of fields. This diverse skillset allows us to approach challenges with a unique and comprehensive perspective, delivering tailored solutions that make a difference for our clients.

We offer more than just competitive pay and comprehensive benefits—we provide a platform for growth and development. At KeyData Cyber, you'll find opportunities for continuous learning, with a focus on both soft skills and technical capabilities.

Our flexible working models, including remote and hybrid options, support your work-life balance, while allowing you to expand your professional network and tackle new challenges. Our culture fosters collaboration, innovation, and inclusivity, ensuring that every team member feels valued and empowered to contribute.

As part of our commitment to success, we encourage open communication and teamwork across all areas of the business. Whether you're in identity security, business strategy, or marketing, you will be joining a supportive environment where you can thrive.

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.

With 20years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.

We deliver comprehensive solutions across IAM domains, including:

• Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
• Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.

If you’re ready to grow your career alongside some of the industry’s best, come join us — you’re key to our success

We are currently looking to hire a Senior SailPoint IIQ Support Engineer to join KeyData Cyber'sManaged Services teamwhowill step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires you to work in a shift pattern or non-standard work hours as required depending on the project's needs. This may include weekend work.

About Our team:

TheKeyData Cyber's Next-Gen Managed Services accelerates customers’ ability to digitally transform their business with world-class IAM technology products, infrastructure, and expertise. Our team (Identity Rockstars) is dedicated to helping our customers — small and large businesses, educational institutions, and government agencies — see the benefits of our services come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape their Identity Program for the future.

If you're passionate about working in an environment where you can experience accelerated growth, development, and a high impact, this role could be for you!

Location: India

Employment Type: Full-Time, Onsite 5 days a week at our Domlur, Bangalore office.

Working hours: 6:30pm IST to 2:30 am IST

Responsibilities

• Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
• Manage incidents & and problems related to SailPoint through effective diagnosis, resolution, or implementation of new enhancements to decrease the number of re-occurring issues.
• Collaborate with cross-functional teams; including connected applications and infrastructure teams to jointly troubleshoot the issues and resolve it in a timely manner.
• Proactively identify and resolve production issues related to SailPoint IIQ, ensuring minimal impact on business operations and conducting root cause analysis.
• Respond promptly to critical incidents and participate in on-call rotations as required.
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
• Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications.
• Enhance and customize existing connectors to optimize performance and functionality.

Preferred qualifications:

• Certified SailPoint Identity IQ Professional.
• Experience in managing the overall operations of SailPoint Identity IQ.
• Experience with scripting languages (e.g., Java, Bean Shell, PowerShell) #LI-AS1

Why You’ll Love Working Here

At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.

Accessibility & Accommodations

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition, and we will make all reasonable efforts to accommodate your request.

Fraud Prevention & Identity Verification

We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third-party service providers as part of our standard application screening process.

Head Office

150 York St, Suite 1710
Toronto, Ontario M5H 3S5

Boston Office

One Boston Place, Suite 2600
Boston, MA 02108 U.S.A