IAM Support Engineer – ETL & Data Modeling New Bangalore, India

KeyData Cyber; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

KeyData Cyber in Bengaluru, India, is hiring an IAM Support Engineer – ETL & Data Modeling for its Managed Services team. The role provides Level 2 support for IAM programs, focusing on ETL, data modelling, SQL, and data integration within a 24x7 landscape.

Location is India with onsite 5 days a week at our Domlur, Bengaluru office. Working hours are 6:30pm IST to 2:30 am IST, with shift patterns as project needs require.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in ETL, data integration, data engineering, or data-focused application support.
• Strong hands‑on experience with SQL, ETL processes, and data modelling.
• Experience troubleshooting complex data-related issues in production environments.
• Experience with data extraction, transformation, loading, data mapping, validation, and troubleshooting.
• Some experience working with IAM/Identity and Access Management concepts.
• Ability to troubleshoot and resolve complex production issues efficiently.

Responsibilities

• Troubleshoot and resolve ETL, SQL, data integration, and data-related production issues within defined SLAs.
• Work with data modelling, data mapping, transformation, validation, and data quality to identify and resolve issues.
• Collaborate with connected application, infrastructure, and IAM teams to troubleshoot and resolve complex integration issues.
• Perform root cause analysis and implement solutions to minimize recurring issues and improve system performance.
• Manage incidents and escalations from Tier 1 support and service teams, ensuring timely resolution.
• Develop or enhance ETL processes, scripts, integrations, and data workflows as required.
• Maintain technical documentation and support knowledge-sharing across the Managed Services team.
• Participate in on-call, shift, and weekend support as required by the project.
• Enhance and customize existing connectors to optimize performance and functionality.

Skills

SQL

ETL

Data modelling

Data integration

Production issue troubleshooting

Unix/Linux basics

Tomcat 9.0

ITIL processes

Communication

Collaboration

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Tomcat 9.0

Unix/Linux

Job description

End-to-end IAM solutions for a secure, connected world. Protect your business, empower your people.

Join our team of doers, experts, and problem solvers.

At KeyData Cyber, we believe in building a team of doers, experts, and problem solvers who are driven to make an impact. Our team's combined expertise spans across a wide array of fields. This diverse skillset allows us to approach challenges with a unique and comprehensive perspective, delivering tailored solutions that make a difference for our clients.

We offer more than just competitive pay and comprehensive benefits—we provide a platform for growth and development. At KeyData Cyber, you'll find opportunities for continuous learning, with a focus on both soft skills and technical capabilities.

Our flexible working models, including remote and hybrid options, support your work-life balance, while allowing you to expand your professional network and tackle new challenges. Our culture fosters collaboration, innovation, and inclusivity, ensuring that every team member feels valued and empowered to contribute.

As part of our commitment to success, we encourage open communication and teamwork across all areas of the business. Whether you're in identity security, business strategy, or marketing, you will be joining a supportive environment where you can thrive.

If you're ready to take your career to the next level, apply today to join our dynamic team. At KeyData Cyber, we don't just hire — we build careers, empower growth, and create a workplace where innovation and creativity thrive.

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.

With 20years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.

We deliver comprehensive solutions across IAM domains, including:

• Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
• Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.

If you’re ready to grow your career alongside some of the industry’s best, come join us — you’re key to our success

We are currently looking to hire an IAM Support Engineer – ETL & Data Modeling to join KeyData Cyber’s Managed Services team. In this role, you will provide Level 2 support for our customers’ IAM programs, troubleshooting and resolving issues related to ETL, SQL, data integration, data modelling, and IAM applications. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires you to work in a shift pattern or non-standard work hours as required depending on the project's needs. This may include weekend work.

Location: India

Employment Type: Full-Time, Onsite 5 days a week at our Domlur, Bangalore office.

Working hours: 6:30pm IST to 2:30 am IST

Responsibilities:

• Troubleshoot and resolve ETL, SQL, data integration, and data-related production issues within defined SLAs.
• Work with data modelling, data mapping, transformation, validation, and data quality to identify and resolve issues.
• Collaborate with connected application, infrastructure, and IAM teams to troubleshoot and resolve complex integration issues.
• Perform root cause analysis and implement solutions to minimize recurring issues and improve system performance.
• Manage incidents and escalations from Tier 1 support and service teams, ensuring timely resolution.
• Develop or enhance ETL processes, scripts, integrations, and data workflows as required.
• Maintain technical documentation and support knowledge-sharing across the Managed Services team.
• Participate in on-call, shift, and weekend support as required by the project.
• Enhance and customize existing connectors to optimize performance and functionality.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in ETL, data integration, data engineering, or data-focused application support.
• Strong hands‑on experience with SQL, ETL processes, and data modelling.
• Experience troubleshooting complex data-related issues in production environments.
• Experience with data extraction, transformation, loading, data mapping, validation, and troubleshooting.
• Some experience working with IAM/Identity and Access Management concepts.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Knowledge of Unix/Linux basic administration/commands and Tomcat 9.0 is preferred.
• Strong understanding of ITIL processes and their application in a support environment.
• Excellent communication and collaboration skills.

Preferred qualifications:

• Experience with SailPoint IdentityIQ or other IAM platforms.
• SailPoint IdentityIQ certification.
• Experience with scripting languages such as Java, BeanShell, or PowerShell.
• Experience supporting enterprise IAM applications and integrations.

Why You’ll Love Working Here

At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.

Accessibility & Accommodations

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition, and we will make all reasonable efforts to accommodate your request.

Fraud Prevention & Identity Verification

We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third‑party service providers as part of our standard application screening process.