Senior Relationship Manager - GL North

Bajaj Finance; Sambhal; On-site; INR 223,000 - 335,000; Full time

Job summary

Bajaj Finserv Limited is seeking field officers to conduct village surveys, source new customers and form JLG groups in the assigned area. The role includes promoting financial literacy, gathering borrower data, and coordinating with branch teams for approvals and disbursements.

Focus is on maintaining relationships with borrowers, ensuring timely collections, and adherence to SOPs and conduct in the branch operating model.

Qualifications

• Experience in microfinance operations or field sales is a plus.
• Ability to explain product offerings to potential customers in rural settings.
• Strong focus on compliance and customer service in financial activities.

Responsibilities

• Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG offerings.
• Source new customers, form JLG groups and promote financial literacy.
• Collect information for sourcing, data entry/upload; validate documents as per SOP.
• Coordinate with Branch Manager for approvals and Credit Ops for disbursements.
• Plan and conduct center meetings; ensure 100% borrower participation and cross-sell where defined.
• Ensure timely collections as per center meeting days; deposition of recoveries per SOP.
• Perform end-use monitoring of loans as per process.
• Maintain healthy relationships with borrowers; ensure compliance with SOPs.

Skills

Village surveys

Prospecting

Sourcing

Customer relations

Collections

Job description

Job Summary

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of PHONE_NUMBER customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio