Relationship Manager - GL North

Bajaj Finserv Limited; Kapren; On-site; INR 167,000 - 279,000; Full time

Job summary

Bajaj Finserv Limited is seeking an on-ground Field Officer to conduct village surveys, source new customers, form JLG groups and promote financial literacy. You will coordinate with branch teams for disbursements, manage center meetings and ensure timely collections while maintaining strong customer relationships.

Your role includes end-use monitoring, adherence to SOPs, and daily reporting to the Branch Manager, with a focus on compliant, ethical lending practices in the assigned locations.

Responsibilities

• Conduct village surveys and prospecting; explain BFL MFI JLG offerings to attendees.
• Source new customers in allocated locations; form JLG groups and promote financial literacy.
• Collect information for sourcing; data entry/upload on LOS per SOP.
• Coordinate with Branch Manager for approvals and Credit Ops for disbursements.
• Plan center meetings; ensure 100% borrower participation; handle queries and cross-sell.
• Ensure collections as per center meeting schedule; deposit recoveries as per SOP.
• Carry out end-use monitoring of loans as per process.
• Maintain healthy relationships and compliance with SOPs; ensure code of conduct.
• Prepare a daily task report for Branch Manager.
• Ensure recovery disposition reconciliation with Credit and Ops per schedule.
• Monitor lead-to-login metrics as defined in matrix.
• Maintain discipline of center meetings per SOP.

Skills

Prospecting

Data entry

SOP compliance

Customer relationships

Collections

Tools

LOS

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix .
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio