Senior Relationship Manager - Credit Life

Axis Max Life Insurance; India; Remote; INR 900,000 - 1,400,000; Full time

Job summary

Axis Max Life Insurance seeks a Senior Relationship Manager - Credit Life to manage the group credit life portfolio across locations. You will collaborate with bank partners, drive premium growth, and ensure smooth operation of processes within ASCs and bank teams.

You will train and support sales staff, monitor metrics like penetration and claims TATs, and coordinate with Group Operations to resolve pendencies and improve service quality.

Qualifications

• Experience in managing group life insurance business with bank channels.
• Ability to liaise with bank partners and coordinate across multiple departments.
• Experience in tracking penetration, dashboards, and ensuring service metrics like TATs.

Responsibilities

• Manage the Group credit life business across locations and with bank employees.
• Coordinate with various departments to close cases and drive top-line sales of group insurance products.
• Train and coach bank officials to enhance seller activation and understanding of the business.
• Monitor penetration performance and publish dashboards with Group Operations.
• Oversee end-to-end claims operations and post-sale process improvements.

Job description

Job Description

Job Title: SRM- Credit Life Reporting To- Manager - Credit Life

Location : Will be responsible for managing a leading bank Loan Verticals and branches.

Purpose of the Job (overall high level summary of the job)

Managing the Group credit life business, across locations and to achieve business volume (premium) and desired penetration. Regularly engage and provide market update, training drive the ASCs (Loan Centre) to implement the set processes and ensuring seamless functioning of Grp Cr Life product within ASCs. He/she will be closely working with the Retail Asset Teams of the Bank to sell Group credit life Scheme along with the bank s primary product. He/she would plan, monitor, coach, communicate and execute sales strategies and gain mind share of the bank officials (at all levels) and then provide feedback. He/she will also in turn work with the Group Operations to follow up on issuance and clearing of pendency, if any.

Principal Accountabilities How they are achieved/measured

• Manage the Group business with the Bank employees

• Liaison with different departments for closure of the cases

• Champion product and process to drive top line sales through business sales team and maintaining penetration levels of group insurance products with channel partner.
• Coordinate and train key officials (ASSL, DSA, other bank officials) to enhance their understanding of the business to increase seller activisation
• Provide market feedback on competition and other products in the market.
• Manage and strengthen relationship through engagement with Partner s Zonal Leadership team, Ops Credit Team, DSAs, SMs, Field Sales Staff at all levels and across functions. Values add in key initiatives to enhance attachment ration business volume through training and service.

• Tracking penetration performance and publishing dashboards, along with Group Operations.
• To measure monitor the various metrics (Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios , medical TATs etc), to minimize the same and adhere to TATs and contribute to product improvement.
• Monitoring and control process of Post Sales.
• Managing complete claims operation end to end process.