Senior Quality Analyst

Sikich India; India; Remote; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Family Health Insurance including para

Job summary

Sikich India is seeking a Senior Quality Analyst to lead QA for complex InsurTech initiatives, translating business and technical requirements into comprehensive test strategies across policy, billing, and claims systems.

You will drive end-to-end testing, guide cross-functional teams, and champion defect prevention, risk analysis, and quality governance in a remote, cross-functional environment.

Qualifications

• 5+ years QA or software testing experience with insurance domain
• Advanced knowledge of insurance workflows and processes across underwriting, policy servicing, billing, payments, and claims
• Hands-on testing experience with policy administration, billing, and claims systems and their integrations
• Ability to develop test strategies, estimates, plans, traceability, scenarios, test cases, and executive-ready quality reporting
• Experience with functional, integration, system, regression, end-to-end, conversion, and user acceptance testing
• Knowledge of APIs, web services, batch interfaces, data mappings, SQL or data validation techniques
• Leading defect triage and root-cause analysis, communicating risk to stakeholders
• Mentoring quality analysts and driving testing improvements

Responsibilities

• Own test strategy, planning, estimation, traceability, entry/exit criteria, and quality reporting for complex initiatives
• Lead test readiness and risk reviews; mentor analysts and establish testing standards
• Apply knowledge of property & casualty workflows; validate policy, billing, and claims systems and their data
• Design and execute end-to-end scenarios across core systems and connected platforms
• Review requirements, data mappings, and acceptance criteria to identify gaps and testability issues
• Develop risk-based test plans and reusable test suites for various testing types
• Lead defect triage, severity/priority assessment, root-cause analysis, and closure
• Track quality metrics and communicate release risks with evidence
• Champion preventive quality practices and governance improvements
• Represent end-user perspective in balancing customer experience and regulatory obligations

Skills

Quality assurance

Insurance workflows

Policy testing

Billing testing

Claims testing

AI in testing

SQL

APIs

Data validation

Mentoring

Education

Bachelor's degree

Tools

Job description

As a Senior Quality Analyst, you will lead quality assurance activities for complex InsurTech initiatives, translating business and technical requirements into comprehensive test strategies and plans. You will apply deep knowledge of property and casualty insurance workflows and processes across policy, billing, and claims administration systems to assess end-to-end impacts, dependencies, and risks.

You will plan and execute functional, integration, system, regression, and end-to-end testing across insurance core platforms and the interfaces that connect them. Acting as a senior quality advocate, you will guide cross-functional teams, challenge incomplete requirements, drive defect prevention and root-cause analysis, and ensure solutions meet business, regulatory, and end-user expectations.

The successful candidate brings at least 5 years of quality assurance experience, including substantial hands-on experience with property and casualty insurance processes, insurance core systems, and complex system integrations.

What will you do in this role?

• Quality Strategy and Test Leadership:
• Own test strategy, planning, estimation, traceability, entry and exit criteria, and quality reporting for complex, concurrent initiatives.
• Lead test readiness and risk reviews, mentor analysts, establish testing standards, and provide clear quality recommendations to project and business leadership.
• Insurance Workflow and Core System Validation:
• Apply deep knowledge of property and casualty insurance workflows, including quote, application, underwriting, bind, issuance, endorsement, renewal, cancellation, reinstatement, billing, payments, commissions, first notice of loss, claims handling, reserves, and settlement.
• Plan and execute testing across policy administration, billing, and claims administration systems, validating business rules, data integrity, financial impacts, and downstream outcomes.
• Integration and End-to-End Testing:
• Design and execute end-to-end scenarios spanning insurance core systems and connected platforms, services, APIs, batch processes, documents, data warehouses, and external partners.
• Validate interface contracts, transformations, sequencing, reconciliation, error handling, retries, and data consistency across integrated systems.
• Requirements and Solution Review:
• Review business requirements, process flows, solution designs, data mappings, and acceptance criteria to identify gaps, ambiguity, dependencies, and testability concerns early.
• Partner with business analysts, product owners, architects, developers, and insurance subject-matter experts to refine scope and define measurable quality outcomes.
• Test Design, Execution, and Automation:
• Develop risk-based test plans and reusable test suites for functional, integration, system, regression, conversion, and user acceptance testing.
• Identify high-value regression and automation candidates, support test data and environment readiness, and ensure evidence is complete and audit-ready.
• Defect and Quality Management:
• Lead defect triage, severity and priority assessment, root-cause analysis, retesting, and closure across teams and systems.
• Track quality metrics and trends, communicate release risks and blockers, and recommend go/no-go decisions supported by objective evidence.
• Continuous Improvement and Stakeholder Partnership:
• Champion preventive quality practices and improvements to processes, tools, templates, and governance.
• Represent the end-user and operational perspective while balancing customer experience, business controls, regulatory obligations, and delivery objectives.

What do you need to succeed in this role?

• Bachelors degree in engineering, computer science, information systems, business, or a related discipline; equivalent relevant experience may be considered.
• 5+ years of quality assurance or software testing experience, with significant experience in property and casualty insurance.
• Advanced knowledge of insurance workflows and processes across underwriting, policy servicing, billing, payments, and claims.
• Demonstrates strong AI acumen, with the ability to effectively leverage AI tools and technologies to enhance productivity, problem-solving, and decision-making.
• Hands-on testing experience with policy administration, billing, and claims administration systems and the integrations among them.
• Demonstrated ability to develop test strategies, estimates, plans, traceability, scenarios, test cases, and executive-ready quality reporting for complex programs.
• Strong experience with functional, integration, system, regression, end-to-end, conversion, and user acceptance testing.
• Working knowledge of APIs, web services, batch interfaces, data mapping, SQL or data validation techniques, and integration error handling.
• Proven ability to lead defect triage and root-cause analysis and to communicate release risk, dependencies, and recommendations to technical and business stakeholders.
• Strong analytical, problem-solving, facilitation, documentation, and communication skills with exceptional attention to detail.
• Experience mentoring quality analysts and driving improvements in testing practices, templates, tooling, metrics, and governance.
• Ability to work independently, manage competing priorities, and exercise sound judgment in a remote, cross-functional environment.

We offer:

• Family Health Insurance including parents