Senior QA Engineer @Resonate CX

Acquarius Capstorm; Ernakulam; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Resonate, based in Kochi, India, is seeking a Senior QA Engineer to own test strategy and drive quality across our CX SaaS platform. You will design, write, maintain, and execute test cases and suites while partnering with Development, Operations, and Customer Success teams.

The role rewards a forward-thinking mindset, hands-on automation, and the use of AI-assisted development tools to improve efficiency. Experience leading QA initiatives is highly valued.

Qualifications

• 5+ years of experience in a QA engineering role, with at least 2 years in a senior capacity.
• Proven experience with test automation strategy beyond writing tests.
• Commitment to quality and ability to handle ambiguity.

Responsibilities

• Define and own test strategy across the platform.
• Design, write, maintain, and execute test suites in collaboration with Development, Operations, and Customer Success teams.
• Explore AI-assisted tooling and integrate where appropriate.
• Track quality metrics and report to leadership.

Skills

QA testing

Test automation

Team collaboration

AI awareness

Education

Bachelor's degree in Engineering/IT

Tools

Playwright

BDD

Job description

Senior QA Engineer

On the heels of market expansion and growth, Resonate is hiring a Senior QA Engineer to join their team in our office located in Kochi, India. Resonate is an Australian scale-up organisation with an enterprise Customer Experience (CX) platform (SaaS).

Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualisations to help close the loop faster and deliver actionable insights to leading companies. Resonate has a range of flagship customers and rapidly growing brand recognition in the space.

Here is what you can expect:

• The freedom to be 100% yourself
• The support and guidance to grow within your role and beyond
• A growing and fun culture that you will be a vital part of and help drive
• Gain exposure to tech start-up functions

About the Role

As a Senior QA Engineer, you will take ownership of test strategy and quality outcomes across our platform. Your responsibilities include designing, writing, maintaining, and executing test cases and suites, while collaborating closely with Development, Operations, and Customer Success teams.

We are looking for someone who brings not just technical depth, but also a forward-thinking mindset. You should be comfortable experimenting with AI-assisted development tools and finding practical ways to incorporate them into your workflow.

What We Expect From You

• 5+ years of experience in a QA engineering role, with at least 2 years in a senior capacity
• Proven experience working with test automation strategy, not just writing tests
• A genuine passion for quality and a track record of holding the bar high
• Effective problem solver who can think outside the box and handle ambiguity
• Proactive, takes initiative and follows through without needing to be pushed
• Strong communicator who can translate technical quality concerns to non-technical stakeholders
• Collaborative team player who also works well independently
• Hungry for knowledge, including staying current with emerging tools and methodologies

Technical Requirements

You should be able to:

• Design and own end-to-end test strategies covering functional, integration, performance, security, and failure-recovery scenarios
• Build and maintain scalable test automation frameworks, with strong hands‑on experience in Playwright or BDD
• Demonstrate deep understanding of the STLC and how QA fits within an agile delivery model
• Define and track meaningful quality metrics and present them clearly to engineering and senior leadership
• Identify critical failure points, assess their impact, and put mitigation strategies in place

AI Tool Awareness

We are a team that embraces modern tooling, and we expect our senior engineers to stay ahead of the curve. You should have hands‑on curiosity or experience with AI‑assisted development tools such as:

• Claude Code, Cursor, or GitHub Copilot / Codex for accelerating test creation and debugging
• An understanding of where AI‑generated code adds value and where it needs careful review
• A practical view on how to validate that AI‑assisted tests are meaningful, not just green

You do not need to be an expert, but you should have a genuine interest in exploring how these tools change the way QA engineers work.

Qualifications

• Degree in Engineering, IT, or a related field (or equivalent practical experience)

What You Will Get

• The latest development technologies and modern tooling
• Cloud and all its greatness and challenges
• Data in all its shapes: structured, semi‑structured, and unstructured, from (No)SQL to Big Data
• Strong involvement in the product creation and advancement processA team that values your expertise and gives you room to lead