Senior Project Manager

Jobtailor; Thane; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Jobtailor is seeking a seasoned Deployment & Project Manager to lead on-boarding of enterprise implementations. You will partner with customer support and senior stakeholders to ensure successful deployments across multiple projects globally.

Ideal candidates have PMP, 5+ years of project management, experience in Professional Services, and strong communication. You will drive relationships, track risks, and contribute to knowledge bases while coordinating with Product and Engineering teams.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or equivalent.
• At least 4 years in information systems supporting business customers.
• Minimum 5 years of project management experience.
• Experience managing multiple projects in parallel.
• Working knowledge of MS Project; PMP preferred.
• Experience in Professional Services; Salesforce and PSA familiarity.
• Understanding billing and revenue recognition.
• Experience with large, global programs across multiple tech and time zones.
• Strong communication and executive-level interaction skills.

Responsibilities

• On-boards new implementation projects and maintains deployment status.
• Works with Enterprise Customer Support for business customers.
• Builds relationships with technical staff and senior management.
• Communicates product improvements identified during deployment.
• Conducts weekly deployment status calls with accounts.
• Performs quarterly deployment team reviews.
• Owns escalations with engineering and Tech Support.
• Contributes to Knowledge Base from deployment lessons learned.
• Keeps up to date on technology and product frontiers.
• Performs other duties as assigned.

Skills

Project Management

Technical Customer Support

Salesforce Experience

PMP Certification

MS Project Proficiency

Education

Bachelor’s degree in Computer Science/Engineering

Tools

Salesforce

PSA

MS Project

Microsoft Office

Job description

Responsibilities

• Diligently does the on-boarding of new implementation projects
• Must have experience working directly with Enterprise Customer Support supporting Business customers
• Builds and grows relationships with both Technical staff and Sr. Management from the customer team.
• Collaborates with Product Management and Engineering teams in Forcepoint to communicate product improvements identified during deployment activities.
• Conducts at a minimum a weekly call with each of their accounts to understand deployment status and risks.
• Performs a quarterly review of the deployment team.
• Owns, drives and tracks deployment team escalations with engineering and Tech Support.
• Contributes to the Knowledge Base based on deployment lessons learned and unique issues experienced for any of their deployments.
• Works on staying current on both the technology and product fronts.
• Performs other duties and projects as assigned.

Requirements

• Bachelor’s degree in Computer Science, Engineering or equivalent experience.
• At least 4 years in information systems environment supporting business-to-business customers.
• At least 5 years of project management experience.
• Experience managing multiple projects in parallel a must.
• Working knowledge of MS Project.
• PMP preferred.
• At least 4 years experience working in a Professional Services setting.
• Experience working with Salesforce and PSA.
• Familiar with billing and revenue recognition.
• Experienced with running large complex global programs spanning across multiple technologies, business units and time zones.
• Demonstrated experience in a technical customer support environment.
• Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution.
• Strong personal drive for ensuring customer success with a proactive focus.
• Strong background in a dynamic, problem solving, customer service environment.
• Flexibility, integrity and creative problem-solving skills.
• Outstanding verbal and written communication skills.
• Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude.
• Ability to articulate technical issues in a meaningful way to both team and executive level management.
• Must be capable of dealing confidently and professionally at the executive level with Customers.
• Must be a team player and build good working relationships across all functions.
• Perform resource planning in order to meet demand, hiring staff when necessary.
• Works with leadership to remove barriers and ensure projects are delivered on time, in budget and in scope.
• Strong experience in using PMP, SCRUM, and LEAN tools and delivery methodologies to lead projects and drive change.
• Advanced in Microsoft Office such as Word, Excel, PowerPoint, Visio and Outlook.

Core Competencies

Demonstrates expertise in managing complex global programs and technical customer support, ensuring successful project delivery through effective communication and relationship-building with stakeholders. Proficient in utilizing project management methodologies and tools to drive deployment success and customer satisfaction.

Highest-Signal Resume Keywords

• Project Management
• Technical Customer Support
• Salesforce Experience
• PMP Certification
• MS Project Proficiency

Hard Skills

• Project Management
• Technical Support
• Troubleshooting
• Resource Planning
• Billing and Revenue Recognition
• PMP Methodology
• SCRUM Methodology
• LEAN Methodology
• Microsoft Office Suite
• Professional Services Experience

Soft Skills

• Communication Skills
• Problem-Solving Skills
• Flexibility
• Integrity
• Team Player

Certifications & Qualifications

• PMP Certification

Industry Keywords

• Enterprise Customer Support
• Business-to-Business
• Deployment Management
• Knowledge Base ContributionGlobal Programs

Tools & Technologies

• Salesforce
• MS Project
• PSA
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft Outlook