Sr. Project Manager

Forcepoint; Thane; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Forcepoint is seeking a Senior Project Manager in India (Maharashtra/Thane) within Services to drive customer success across reactive support and proactive services. You will serve as the liaison between deployment teams and internal stakeholders, owning client relationships and project delivery success.

You will onboard new projects, manage multiple deployments, communicate status weekly, and lead reviews with executives. Strong PM, Salesforce/PSA experience required.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or equivalent experience.
• At least 4 years in an information systems environment supporting B2B customers.
• At least 5 years of project management experience, managing multiple projects in parallel.
• Working knowledge of MS Project; PMP preferred.
• Experience in a professional services setting and with Salesforce and PSA.
• Familiarity with billing and revenue recognition.
• Demonstrated experience in a technical customer support environment.
• Strong customer-focused mindset and proactive communication.

Responsibilities

• Onboard new implementation projects.
• Build and maintain relationships with customer technical staff and senior management.
• Collaborate with Product Management and Engineering to communicate product improvements.
• Conduct minimum weekly calls with each account to review deployment status and risks.
• Perform quarterly reviews of the deployment team.
• Own and track deployment escalations with engineering and support.
• Contribute to the Knowledge Base from deployment lessons learned.
• Stay current on technology and product fronts.
• Perform other duties and projects as assigned.
• Plan resources to meet demand and hire staff when necessary.
• Work with leadership to deliver projects on time, within budget and scope.

Skills

Customer-focused mindset

Verbal and written communication

Troubleshooting skills

Articulate technical issues to team/ex

Education

Bachelor’s degree in Computer Science, Engineering or equivalent experience

Tools

MS Project

Salesforce

PSA

Job description

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all‑in‑one, truly cloud‑native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+years in business, 2.7k employees, 150 countries, 11k+ customers, 300+ patents.

Role Overview

The Senior Project Manager within Services ensures customer success, focusing both on reactive support and proactive services to enable customers to successfully deploy their Forcepoint solution set. The role serves as a liaison between the deployment team and other Forcepoint internal teams during deployment, owning the relationship and sharing responsibility for success.

Responsibilities

• Diligently conducts onboarding of new implementation projects.
• Builds and maintains relationships with both technical staff and senior management of the customer team.
• Collaborates with Product Management and Engineering teams to communicate product improvements identified during deployment activities.
• Conducts a minimum weekly call with each account to understand deployment status and risks.
• Performs quarterly reviews of the deployment team.
• Owns, drives and tracks deployment team escalations with engineering and technical support.
• Contributes to the Knowledge Base based on lessons learned and unique issues from deployments.
• Stays current on technology and product fronts.
• Performs other duties and projects as assigned.
• Performs resource planning to meet demand, hiring staff when necessary.
• Works with leadership to remove barriers and ensure projects are delivered on time, within budget and in scope.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or equivalent experience.
• At least 4 years in an information systems environment supporting B2B customers.
• At least 5 years of project management experience, managing multiple projects in parallel.
• Working knowledge of MS Project; PMP preferred.
• Experience in a professional services setting and with Salesforce and PSA.
• Familiarity with billing and revenue recognition.
• Demonstrated experience in a technical customer support environment.
• Strong troubleshooting skills at a high level to determine appropriate resolution paths.
• Strong customer‑focused mindset with proactive focus.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced environment with tight deadlines.
• Ability to articulate technical issues to both team and executive level management.
• Confidence in dealing with executive level customers.
• Team player who builds working relationships across functions.
• Experience with PMP, SCRUM and LEAN tools and delivery methodologies.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook).

Equal Employment Opportunity Statement

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by sending an email to [e-mail]. Applicants must have the right to work in the location to which you have applied.