Senior Project Manager

Milestone Technologies, Inc.; Hyderabad; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Milestone Technologies, Inc. in Hyderabad is seeking a Senior Project Manager to lead end-to-end planning and delivery of a Global Remittance Platform transformation, guiding SAFe adoption, Agentic AI, and ML capabilities.

You will establish governance, manage cross-functional teams, vendors, budgets, risks and ensure outcomes meet scope, schedule and quality targets.

Qualifications

• Extensive experience leading complex cross-functional technology projects.
• Strong command of project and program management disciplines.
• Experience with Agile delivery methods and SAFe practices preferred.
• Hands-on with Jira or Jira Align, or similar tools.

Responsibilities

• Lead end-to-end project and program delivery, from initiation and planning through execution, transition, closure, and benefits realization.
• Support the SAFe transformation for the Global Remittance Platform and advance the inclusion of Agentic AI and Machine Learning technologies, including operating model changes identified by the Program and Product Solution teams.
• Define and maintain the integrated project management plan, including scope, objectives, milestones, deliverables, resource needs, dependencies, budget, quality expectations, and success measures.
• Own and maintain the program roadmap, release plan, detailed project schedules, and release notes; ensure alignment across product, engineering, architecture, data, security, operations, and business teams.
• Establish delivery governance, decision-making forums, reporting cadence, escalation paths, and clear accountability across workstreams.
• Develop project status reports and executive-level updates that clearly communicate progress, milestones, financial status, risks, issues, decisions, dependencies, and recovery actions.
• Maintain the RAID log and decision register; proactively identify, assess, prioritize, mitigate, escalation, and follow through on risks, assumptions, issues, dependencies, and action items.
• Manage project scope and change control by assessing the impact of proposed changes on schedule, cost, resources, quality, risks, and expected outcomes.
• Develop and monitor project budgets, forecasts, resource plans, and vendor commitments; identify variances and implement corrective actions.
• Coordinate resource capacity and allocation across internal teams, vendors, and business stakeholders to support delivery priorities.
• Build strong relationships with sponsors, product leaders, business owners, technical teams, and external partners; manage expectations and drive timely decisions.
• Plan and facilitate steering committee meetings, program reviews, workshops, release planning sessions, retrospectives, and other governance forums; document decisions, minutes, owners, and due dates.
• Capture, validate, prioritize, and trace business and functional requirements in partnership with business analysts, product owners, and delivery teams.
• Apply Agile project management practices to facilitate planning, backlog readiness, dependency management, impediment removal, delivery predictability, and continuous improvement.
• Partner with the Company Project Lead to assess Agile maturity, establish improvement actions, and track progress across product teams.
• Lead the implementation and adoption of Jira Align, including governance, data quality, reporting standards, user readiness, and integration with team-level delivery practices.
• Create and execute the transition plan from the existing structure to the new product team operating model, ensuring operational readiness, knowledge transfer, stakeholder adoption, and continuity of service.
• Define quality management and acceptance approaches, coordinate testing and readiness activities, and ensure deliverables meet agreed business and technical standards.
• Manage cross-project and cross-team dependencies, resolve delivery conflicts, and coordinate integrated release readiness.
• Track delivery performance through meaningful metrics and dashboards, including milestone health, predictability, throughput, financial performance, risk exposure, and benefits realization.
• Drive vendor and third-party delivery performance against contractual commitments, milestones, service expectations, and quality standards.
• Ensure compliance with organizational policies, security requirements, regulatory expectations, audit controls, and project documentation standards.
• Provide leadership, coaching, and guidance to project team members; foster accountability, collaboration, transparency, and a results-oriented culture.
• Identify opportunities to improve delivery methods, governance processes, tools, and stakeholder experience, and lead implementation of agreed improvements.

Skills

Cross-functional leadership

Agile delivery

Stakeholder management

Communication

Facilitation

Tools

Jira Align

Jira

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Senior Project Manager will lead the end-to-end planning and delivery of the Global Remittance Platform transformation, supporting adoption of the Scaled Agile Framework (SAFe), Agentic AI, and Machine Learning capabilities. This role will establish strong delivery governance, coordinate cross-functional teams, manage dependencies and change, and ensure that program outcomes are delivered within agreed scope, schedule, budget, quality, and risk parameters.

Key Responsibilities

• Lead end-to-end project and program delivery, from initiation and planning through execution, transition, closure, and benefits realization.
• Support the Scaled Agile Framework (SAFe) transformation for the Global Remittance Platform and advance the inclusion of Agentic AI and Machine Learning technologies, including operating model changes identified by the Program and Product Solution teams.
• Define and maintain the integrated project management plan, including scope, objectives, milestones, deliverables, resource needs, dependencies, budget, quality expectations, and success measures.
• Own and maintain the program roadmap, release plan, detailed project schedules, and release notes; ensure alignment across product, engineering, architecture, data, security, operations, and business teams.
• Establish delivery governance, decision-making forums, reporting cadence, escalation paths, and clear accountability across workstreams.
• Develop project status reports and executive-level updates that clearly communicate progress, milestones, financial status, risks, issues, decisions, dependencies, and recovery actions.
• Maintain the RAID log and decision register; proactively identify, assess, prioritize, mitigate, escalation, and follow through on risks, assumptions, issues, dependencies, and action items.
• Manage project scope and change control by assessing the impact of proposed changes on schedule, cost, resources, quality, risks, and expected outcomes.
• Develop and monitor project budgets, forecasts, resource plans, and vendor commitments; identify variances and implement corrective actions.
• Coordinate resource capacity and allocation across internal teams, vendors, and business stakeholders to support delivery priorities.
• Build strong relationships with sponsors, product leaders, business owners, technical teams, and external partners; manage expectations and drive timely decisions.
• Plan and facilitate steering committee meetings, program reviews, workshops, release planning sessions, retrospectives, and other governance forums; document decisions, minutes, owners, and due dates.
• Capture, validate, prioritize, and trace business and functional requirements in partnership with business analysts, product owners, and delivery teams.
• Apply Agile project management practices to facilitate planning, backlog readiness, dependency management, impediment removal, delivery predictability, and continuous improvement.
• Partner with the Company Project Lead to assess Agile maturity, establish improvement actions, and track progress across product teams.
• Lead the implementation and adoption of Jira Align, including governance, data quality, reporting standards, user readiness, and integration with team-level delivery practices.
• Create and execute the transition plan from the existing structure to the new product team operating model, ensuring operational readiness, knowledge transfer, stakeholder adoption, and continuity of service.
• Define quality management and acceptance approaches, coordinate testing and readiness activities, and ensure deliverables meet agreed business and technical standards.
• Manage cross-project and cross-team dependencies, resolve delivery conflicts, and coordinate integrated release readiness.
• Track delivery performance through meaningful metrics and dashboards, including milestone health, predictability, throughput, financial performance, risk exposure, and benefits realization.
• Drive vendor and third-party delivery performance against contractual commitments, milestones, service expectations, and quality standards.
• Ensure compliance with organizational policies, security requirements, regulatory expectations, audit controls, and project documentation standards.
• Provide leadership, coaching, and guidance to project team members; foster accountability, collaboration, transparency, and a results-oriented culture.
• Identify opportunities to improve delivery methods, governance processes, tools, and stakeholder experience, and lead implementation of agreed improvements.

Required Qualifications And Experience

• Extensive experience leading complex, cross-functional technology projects or programs in an enterprise environment.
• Strong command of project and program management disciplines, including scope, schedule, budget, resource, quality, risk, change, vendor, and stakeholder management.
• Demonstrated experience with Agile delivery methods and SAFe practices; experience supporting Agile transformation and product operating models is preferred.
• Hands-on experience with Jira, Jira Align, or comparable enterprise portfolio and delivery management tools.
• Ability to translate complex delivery information into concise, decision-oriented communications for senior leaders and diverse stakeholders.
• Strong facilitation, negotiation, problem-solving, conflict-resolution, and organizational skills.
• Experience delivering AI, Machine Learning, financial technology, payment, or remittance initiatives is an advantage.
• PMP, PRINCE2, SAFe, Scrum, or equivalent project/agile certification is preferred.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.