Senior Program Manager - Maharashtra

Intelehealth; Pune District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Intelehealth in Maharashtra, India seeks a Senior Program Manager to lead the implementation of telemedicine programs across the state, providing strategic and technical support to the State Health Department to strengthen and scale the eSanjeevani Telemedicine Program.

The role includes mentoring a regional implementation team, fostering collaboration with government officials, healthcare providers, and partners, and ensuring program quality, efficiency, and reach while meeting donor

Qualifications

• Bachelor’s degree in medicine or a postgraduate degree in public health, social work, health financing, development, or related fields.

Responsibilities

• Lead the telemedicine program implementation in Maharashtra.
• Oversee budgeting, resource allocation, and timelines.
• Mentor a diverse team of program staff for efficient execution.
• Monitor progress, address challenges, and implement corrective measures.
• Establish partnerships with government, healthcare organizations, and NGOs.
• Coordinate communication among stakeholders to ensure buy-in and sustainability.
• Negotiate agreements and contracts with partners for program success.
• Collaborate with technical and implementation teams to achieve goals.
• Develop M&E framework to track program performance.
• Provide recommendations for platform improvements based on feedback.
• Plan and execute training programs for healthcare providers and staff.
• Advocate for telemedicine integration into public health policy frameworks.
• Prepare regular reports for stakeholders and donors.
• Support research studies including cost-effectiveness and policy impact evaluations.

Skills

Project management

M&E methods

Writing skills

Leadership

Creativity

MS Office

Documentation

Data analysis

Education

Bachelor’s degree in medicine or postgraduate degree in public health, social work, health financing, development, or related fields

Job description

Intelehealth is an international non-profit committed to improving access to primary health care in underserved regions of the world through its innovative technology platform. Intelehealth can be used by health organizations to set up high quality primary health care programs connecting patients in remote and rural communities to doctors.

We believe work should be meaningful as well as enriching. At Intelehealth, we’re taking on one of the world’s biggest development’s challenge - solving the health access gap for last mile populations. We believe in creating and maintaining an organizational culture of innovation which is conducive for the incredible people who work with us.

Job Description

The Senior Program Manager will lead the implementation of telemedicine programs across Maharashtra, providing strategic and technical support to the State Health Department, Government of Maharashtra, to strengthen and scale the eSanjeevani Telemedicine Program. This role includes establishing and mentoring a regional implementation team, fostering collaboration with government officials, healthcare providers, and technical partners to enhance program quality, efficiency, and reach. The Senior Program Manager will also drive capacity building at state and district levels, monitor program performance, address operational challenges, and ensure alignment with state health priorities, national telemedicine guidelines, and Intelehealth’s mission to expand access to high-quality healthcare for underserved populations.

The job duties for the position of Senior Program Manager are related to managing and implementing telemedicine programs in the Maharashtra state.

Overall Program Leadership:

• Leading the telemedicine program in Maharashtra , ensuring its success and alignment with Intelehealth's mission.

Implementation & Management:

• Oversee all aspects of telemedicine program implementation, including budgeting, resource allocation, and timelines.
• Manage and mentor a diverse team of technical and non-technical program staff to ensure efficient program execution.
• Monitor program progress, identify and address challenges, and implement corrective measures as needed.
• Ensure programs meet donor commitments and achieve desired results through effective coaching and mentorship.
• Establish strong partnerships with local healthcare organizations, government entities, and NGOs for program implementation.
• Facilitate communication and collaboration among diverse stakeholders to ensure program buy-in and sustainability.
• Negotiate agreements and contracts with partners for successful program execution.
• Collaborate with various teams, including technical staff and implementation partners, to achieve program goals.

Monitoring & Evaluation (M&E):

• Develop a Monitoring & Evaluation (M&E) framework in coordination with the MLE team to track program performance.
• Identify key metrics related to program implementation, service delivery, and client outcomes.
• Implement data collection systems and analyze data to assess program effectiveness and impact.
• Provide recommendations to the technical team for platform improvements based on program needs and stakeholder feedback.

Training & Capacity Building:

• Develop training modules in coordination with state health departments and clinical teams.
• Incorporate the Comprehensive Primary Health Care Services package under Health and Wellness Centers into training programs.
• Plan and execute training programs for healthcare providers, staff, and community members on telemedicine services and clinical guidelines.
• Provide ongoing coaching and mentorship to local teams to ensure they have the skills and knowledge to sustain the program.

Advocacy & Reporting:

• Advocate with state health departments and partners for innovative approaches to improve telemedicine service delivery.
• Advocate for the integration of telemedicine into public health policy frameworks.
• Prepare regular reports on program progress, achievements, and challenges for government stakeholders, Intelehealth management, and donors.
• Assist the MLE team in conducting various research studies and facilitate partner engagement for implementing program evaluation studies, including cost-effectiveness and policy impact evaluations.

Research & Development:

• Contribute to the development of training programs for the Intelehealth platform, informed by program experience.
• Collaborate with state health departments/institutes to obtain ethics committee approvals for research studies.
• Analyze program data and stakeholder feedback to identify opportunities for program improvement and platform enhancement.

Requirements

Educational Qualifications:

Bachelor’s degree in medicine or a postgraduate degree in public health, social work, health financing, development, or related fields.

Prior Experience:

• Minimum of 8 years of experience implementing health programs and working with government stakeholders.
• At least 3-4 years of experience in leading state operations, managing teams, and advocacy.
• Prior experience in technology-based projects, particularly ICT4D, is highly preferred.

Skills:

• Excellent project management skills.
• Strong understanding of M&E methods in ICT4D preferred
• Excellent writing skills
• Ability to wear multiple hats, take leadership
• Creativity and innovative mindset to improve programs and drive impact.
• Should be proficient in MS Office
• Should be good at documentation and report writing
• Should be proficient in MS Excel and data analysis