Program Manager III, SEPO

Amazon Inc.; Hyderabad; Presencial; INR 3.000.000 - 5.400.000; Jornada completa

Descripción de la vacante

Amazon is seeking a hands-on Program Manager in Hyderabad to drive standardization and AI-enabled process improvements across SEPO operations. The role focuses on lean methodologies, cross-functional collaboration, and data-driven decision making to enhance seller, buyer and brand experiences.

You will lead Kaizen events, defect analysis and VOC initiatives, partnering with product, policy and operations teams to deliver measurable efficiency gains.

Formación

• 5+ years of cross-functional collaboration with tech and non-tech teams.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements using data and metrics.

Responsabilidades

• Own standardization of processes, tools and policy across SEPO functions.
• Drive improvement plans aligned to business goals using Kaizen and lean methods.
• Analyze risks and implement scalable prevention solutions; collaborate across teams.
• Lead AI-first initiatives to improve efficiency and decision accuracy.
• Coordinate roadmaps, risks and mitigation with product and policy teams.
• Develop metrics and reports; communicate progress to leadership.
• Identify scalable opportunities across SEPO functions.

Conocimientos

Cross-functional collaboration

Program management

Data analytics

Lean Six Sigma

AI adoption

Descripción del empleo

Job ID: 10511753 | ADCI HYD 20 SEZ - H94

Amazon's Selling Experience Protection Operations (SEPO) team's mission to be the most trusted investigations and compliance service provider who empower sellers and brands to create a safe and trustworthy shopping experience on Amazon. Our mission is to deliver AI-first solutions that make quick, accurate decisions at scale and protect Customers while enabling Brands and Selling Partners to succeed. We will leverage expert human judgement mechanisms to further scale these solutions.

An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, innovative, analytical and hands‑on program manager to drive standardization and innovation in process, layout, material flow as well as learning and development across SEPO Ops. The candidate will also drive AI adoption and projects for SEPO by leveraging AI to improve efficiency.

The Program Manager will play a critical role in enabling Operations by liasioning with business, program and product. We are seeking an individual who utilizes Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems by streamlining processes and improving quality. Will be responsible for driving efficiency, defect reduction and improving Seller/Buyer and Brand Experience by leveraging AI. The candidate will execute these priorities through Improvement initiatives, Kaizen events, Defect Analysis and VOC and support critical programs and projects.

Key job responsibilities

The incumbent will own the following -

• Drive Process, Tools and Policy Standardization across SEPO functions, including providing direction, coaching & feedback.
• Drive improvement plans aligned to business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.
• Responsible for analyzing risks, friction points, and developing scalable prevention solutions. Collaborate effectively across teams to solve problems and deliver against high standards. Utilize various tools and data sources to provide insights effectively. Build operational and business metrics to drive improvements
• Own improvement of cost efficiency and AI first initiatives by collaborating with Operations, Program, SEPO Product and Policy teams.
• Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
• Program manage the development and training of Continuous improvement methodology and concepts for employees and leaders.
• Collaborate with tech/ non-tech leaders to create & guide roadmaps, risks, risk mitigation plans for product/ process enhancement or leverage automation. Partner with SEPO leaders to optimize outcomes and customer , seller and brand experience by making tradeoffs.
• Continuously identify new opportunities which can be scaled across SEPO functions
• Effective communicator driving issue resolution and insights to both technical and non-technical audiences. Conduct weekly metric reviews, identify issues, and hold team members accountable for progress. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.

Continuous drive the AI first mental model to imrpove efficiency and decision accuracy

About the team

Amazon's Selling Experience Protection Operations (SEPO) team's mission to be the most trusted investigations and compliance service provider who empower sellers and brands to create a safe and trustworthy shopping experience on Amazon. Our mission is to deliver AI-first solutions that make quick, accurate decisions at scale and protect Customers while enabling Brands and Selling Partners to succeed. We will leverage expert human judgement mechanisms to further scale these solutions.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• 2+ years of managing stakeholders in cross-functional project experience
• 2+ years of delivering cross functional projects experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.