Senior Production Support Engineer M/F/X

Amaris Consulting | Part of Mantu; India; On-site; INR 2,500,000 - 4,800,000; Full time

Job summary

Amaris Consulting is seeking an experienced Senior Production Support / Operations Engineer to join a team supporting a high-performance Time Series Data Platform. The role emphasizes production operations, technical troubleshooting and incident management.

Responsibilities include managing Sev-1/Sev-2 incidents, analyzing logs and metrics, troubleshooting REST APIs and SQL data issues, and coordinating across multiple technical teams to ensure reliability and operational excellence.

Qualifications

• 10+ years of professional experience in production application support, service operations or a similar environment.
• Strong hands-on coding with Python and Java.
• Strong incident management and technical troubleshooting experience.
• Hands-on experience with monitoring, observability and log analysis.
• Good knowledge of REST APIs, HTTP and JSON.
• Strong experience working with Linux environments.
• Practical SQL and database/data-platform support experience.
• Experience coordinating multiple technical teams during critical production incidents.
• Strong documentation, stakeholder communication and operational ownership.
• Ability to work calmly and methodically during Sev-1 / Sev-2 incidents.

Responsibilities

• Provide L1/L2 technical support and troubleshooting for a complex, high-volume production data platform
• Manage and investigate critical production incidents, including Sev-1 / Sev-2 situations
• Analyse monitoring dashboards, alerts, application logs, latency, throughput and error rates
• Troubleshoot REST APIs, HTTP requests/responses and JSON payloads
• Investigate stale, delayed or missing data and support data-platform troubleshooting
• Perform Linux-based operational diagnostics and database/SQL investigation
• Support authentication, permissions and entitlement-related troubleshooting
• Coordinate with application, infrastructure, database, storage, identity and engineering teams
• Prepare clear incident updates, escalation packages, operational reports and runbooks
• Follow established change-control and operational procedures
• Contribute to problem management and continuous improvement after incidents

Skills

Python

Java

Linux

Incident management

REST APIs

SQL

Monitoring

Troubleshooting

Data platform

Team coordination

Tools

Kibana

Elastic

SQL tooling

Job description

We are looking for an experienced Senior Production Support / Operations Engineer with 10+ years of professional experience to join a team supporting a high-performance, business-critical Time Series Data Platform.

The role is focused on production operations, technical troubleshooting and incident management.

Your responsibilities:

• Provide L1/L2 technical support and troubleshooting for a complex, high-volume production data platform
• Manage and investigate critical production incidents, including Sev-1 / Sev-2 situations
• Analyse monitoring dashboards, alerts, application logs, latency, throughput and error rates
• Troubleshoot REST APIs, HTTP requests/responses and JSON payloads
• Investigate stale, delayed or missing data and support data-platform troubleshooting
• Perform Linux-based operational diagnostics and database/SQL investigation
• Support authentication, permissions and entitlement-related troubleshooting
• Coordinate with application, infrastructure, database, storage, identity and engineering teams
• Prepare clear incident updates, escalation packages, operational reports and runbooks
• Follow established change-control and operational procedures
• Contribute to problem management and continuous improvement after incidents

What we are looking for:

• 10+ years of professional experience in production application support, service operations, technical operations or a similar environment
• Strong hands-on coding with Python and Java
• Strong incident management and technical troubleshooting experience
• Hands-on experience with monitoring, observability and log analysis
• Good knowledge of REST APIs, HTTP and JSON
• Strong experience working with Linux environments
• Practical SQL and database/data-platform support experience
• Experience coordinating multiple technical teams during critical production incidents
• Strong documentation, stakeholder communication and operational ownership
• Ability to work calmly and methodically during Sev-1 / Sev-2 incidents

Highly valuable experience:

• Previous experience with Time Series Databases (TSDB) is a strong advantage, but not mandatory. Platform-specific TSDB knowledge can be developed through onboarding and training.
• Kibana / Elastic
• Sybase ASE or other enterprise databases
• Identity and access management
• Financial, market-data, trading, pricing or risk platforms

This is an excellent opportunity for someone who enjoys solving complex production issues, coordinating across technical teams and working on systems where reliability and operational excellence truly matter.

Who are we:

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.