Sr Engineer IP SDN

Cradlepoint, Inc.; Dadri; On-site; INR 2,000,000 - 2,400,000; Full time

Job summary

Ericsson is seeking a Technical Authority Expert to join our Managed Services team in Noida, India. You will guide the lifecycle of Ericsson Operations Engine projects across Create, Sustain, and Evolve stages, delivering domain expertise for automation-based solutions and service delivery methodologies.

You will work with the automation and analytics teams to analyze trends, prevent disruptions, and accelerate restoration while ensuring exceptional customer experience and adherence to telecom

Qualifications

• Experience in automation-driven operations and lifecycle management.
• Ability to troubleshoot across complex telecom automation environments.
• Strong understanding of end-to-end customer experience and service delivery.

Responsibilities

• Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary.
• Drive recovery processes improvement.
• Offer your technical expertise to our domain support and automated operations team.
• Aid our automation and analytics team with your detailed domain knowledge.
• Construct and polish automated Service Delivery methodologies.
• Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair.

Skills

Ericsson OOE MO

Automation

Troubleshooting

Network Performance

E2E Customer Experience

Network Virtualization

Problem management

Telecom Domain

CEA Competence

Incident management

MS TOP

CX Improvement

OMS Fulfilment

System Administration

Data Security

Tools

Automation tools

Job description

Join our Team

We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.

What you will do:

• Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary.
• Drive recovery processes improvement.
• Offer your technical expertise to our domain support and automated operations team.
• Aid our automation and analytics team with your detailed domain knowledge.
• Construct and polish automated Service Delivery methodologies.
• Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation.
• Troubleshooting skills.
• Network Performance.
• E2E Customer Experience.
• Network Virtualization.
• Problem management.
• Telecom Domain.
• Ericsson Customer Experience Assurance (CEA) Competence.
• Incident management.
• MS TOP.
• Customer Experience Improvement.
• Service Request Fulfilment (OMS).
• System Administration.
• Data Security.

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida