Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
As Product Security Engineer - Senior, you will:
- Implement and continuously improve Sprinklr's cloud security controls across AWS, Azure, and GCP environments.
- Perform security assessments of cloud infrastructure, IAM configurations, network architectures, Kubernetes environments, and cloud services to identify risks and recommend practical remediation.
- Develop, automate, and operationalize security baselines, guardrails, and security standards for cloud-native services, infrastructure, platforms, and product deployments.
- Assess Infrastructure as Code and Embed security controls enabling secure design, development, deployment, and operations of Cloud Infrastructure.
- Extend support for triaging Network PenTest findings and revalidating the fixes
- Support initiatives focused on cloud hardening, vulnerability management, identity security, attack surface reduction, infrastructure security, cloud governance, and DDoS resilience.
- Communicate technical risks, security findings, and remediation recommendations effectively to both technical and non-technical stakeholders.
- Partner closely with Engineering teams to remediate security findings, improve secure engineering practices, and integrate security into day-to-day development workflows.
Additionally, you will:
- Develop security tooling, AI automation frameworks and integrations that improve visibility, reduce manual effort, and scale security across engineering teams.
- Evaluate emerging cloud services, security technologies, and AI-driven capabilities, prototype solutions, and recommend improvements to strengthen Sprinklr's security posture.
- Support the execution of Sprinklr's cloud security and product security roadmap by partnering with Engineering, DevOps, Platform, and Product teams.
- Contribute to defining and tracking security metrics, operational dashboards, and engineering KPIs to measure security coverage, automation adoption, remediation effectiveness, and overall program maturity.
- Support in security incident response, root cause analysis, and post-incident improvements to strengthen cloud and product security.
Required Skills:
Must have
- Knowledge about storage, compute, DNS and network services in AWS, Azure and/or GCP
- Knowledge about securing cloud services - (VPC/VNET, S3 or similar, Cloud Network Security, IAM, Logging and Auditing in Cloud, DNS, SMTP and Datastores)
- Knowledge about cloud agnostic & cloud specific security services offerings
- Knowledge about CIS benchmarks and security controls for Cloud service providers, Operating systems, Kubernetes, Docker and Server software technologies
- Knowledge about Disaster Recovery, High Availability and Encryption in Cloud
- Infrastructure as Code: Terraform, AWS Cloud Formation
- Basic knowledge of Kubernetes administration and security
- Docker concepts
- Operating Systems: Linux
- Any of these Scripting Languages: Python / shell / SQL / JavaScript
- Excellent communication skills
- Experience in understanding vulnerabilities, triaging them and providing remediation guidance to development
Good to have
- Experience with CNAPP, CSPM, CWPP, CIEM, DSPM, KSPM, IaC Scanning and Vulnerability Management solutions
- Application Security: OWASP, Secure coding practices, vulnerability scanning, penetration testing
- Collaboration and Communication: Agile, Scrum, Jira, Confluence
- Experience working with Version Control Tools: Gitlab / Github
- Experience working with any of these Continuous Integration Tools: Jenkins / Airflow
- Experience working with any of these Continuous Deployment Tools: Chef / Ansible / Helm
- Experience building AI Assisted or Agentic workflows
- Data Lakes: Snowflake or BigQuery
- API Tools: Postman
We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr